Resident Maintenance Supervisor: Lead Team & Ops

American Homes 4 Rent, L.P.; Phoenix (AZ); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

Paid time off (PTO)

Job summary

American Homes 4 Rent, L.P. seeks a Resident Maintenance Supervisor to lead a team of Field Schedulers and Resident Maintenance Specialists across a defined territory. You will drive maintenance coordination, ensure timely work orders, and monitor metrics to meet resident needs.

You will hire and onboard staff, review vendor bids, collaborate across departments, and lead meetings aligned with seasonal trends. Weekend availability may be required.

Qualifications

• Bachelor’s degree or five years of progressive responsibility in a maintenance/call center environment preferred.
• Experience in leading teams is required.
• Scheduling/Dispatching experience is highly desirable.
• A keen understanding of the construction, maintenance, and/or property management industry is essential.
• Proficiency in MS Office.
• Strong planning, organizing, negotiating, and leadership skills.
• Excellent verbal, written, and presentation skills.
• Willingness to work weekends, as needed.

Responsibilities

• Manage a team of Field Schedulers and Resident Maintenance Specialists, including hiring and onboarding new team members.
• Ensure proper scheduled coverage of the team to meet organizational needs.
• Monitor team performance and conduct individual and team coaching, or development sessions as needed.
• Communicate objectives and oversee daily, weekly, and monthly metrics, working closely with the team to achieve desired outcomes.
• Review vendor bid submissions to ensure they meet company expectations and the needs of the asset.
• Provide support to resolve issues or escalations and ensure work orders are completed satisfactorily and promptly.
• Lead meetings aligned with seasonal and operational trends, proactively addressing the needs of the business.
• Collaborate with various departmental teams to ensure completion of all service needs within the assigned territory.

Skills

Leadership

Scheduling/Dispatching

Planning

Communication

Team management

Customer service

Education

Bachelor’s degree

Tools

MS Office

Job description

American Homes 4 Rent, L.P. seeks a Resident Maintenance Supervisor to lead a team of Field Schedulers and Resident Maintenance Specialists across a defined territory. You will drive maintenance coordination, ensure timely work orders, and monitor metrics to meet resident needs.

You will hire and onboard staff, review vendor bids, collaborate across departments, and lead meetings aligned with seasonal trends. Weekend availability may be required.