Resident Experience & Retention Manager

American Homes 4 Rent, L.P.; Murray (UT); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA/FSA

Dependent savings accounts

401(k) with match

Employee stock purchase

Tuition reimbursement

Paid holidays

PTO accrual

Job summary

American Homes 4 Rent, LP is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. You will foster positive resident relationships, respond to inquiries, and drive lease renewals to ensure a smooth tenancy lifecycle.

The role requires a high school diploma, a Real Estate license, and at least three years in property operations or management. A bachelor’s degree is preferred; MS Office and property management software experience are a plus.

Qualifications

• High School Diploma or GED is required.
• Bachelor’s degree in real estate, finance, business management, or a related field preferred.
• Minimum of three years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state real estate commission to engage in property management.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Tenant relationship management

Negotiation

Verbal and written communication

Microsoft Office skills

Education

High School Diploma/GED

Bachelor’s degree preferred (Real estate/finance/business management)

Real Estate License

Tools

Property management software

Job description

American Homes 4 Rent, LP is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. You will foster positive resident relationships, respond to inquiries, and drive lease renewals to ensure a smooth tenancy lifecycle.

The role requires a high school diploma, a Real Estate license, and at least three years in property operations or management. A bachelor’s degree is preferred; MS Office and property management software experience are a plus.