Resident Liaison Supervisor

Onni Group of Companies; Chicago (IL); On-site; USD 57,000 - 61,000; Full time

Benefits offered by this job

Competitive pay and comprehensive perk

HSA, FSA, EAP

Annual Education Allowance

Generous Referral Program

Team-building events

Friends and Family rates for Level/ Op

Job summary

Onni is seeking a Resident Liaison Supervisor in Chicago to lead the resident liaison team. You will respond to diverse resident feedback, ensure high-level service, and develop creative solutions, while coordinating with properties across the portfolio.

The role requires travel between sites to support strategic priorities and ongoing operational excellence, with a focus on Elevate Living Experience and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Excellent customer service orientation.
• Excellent interpersonal skills.
• Excellent oral and written communication skills.

Responsibilities

• Greet guests at arrival and assist with check-in/check-out.
• Provide warm, welcoming atmosphere and address inquiries promptly.
• Handle guest payments and maintain financial records.
• Offer information about hotel services, local attractions, and dining.
• Coordinate resident interactions with high level of service and problem solving.
• Assist leasing team with scheduling property tours.

Education

High school degree

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description:

The Resident Liaison Supervisor plays a leadership role for the Resident Liaison team. This position responds to a wide variety of resident feedback and delivers a consistent high-level of customer service by accurately assessing the needs of the resident and developing creative solutions, while also providing recommendations and personal touches to deliver an Elevated Living Experience. The Resident Liaison Supervisor is responsible for oversight of the team, ensuring quality performance and effective collaboration. This role supports the broader portfolio and requires the flexibility to travel between sites as needed to support strategic and operational priorities.

Perks & Benefits:

• Competitive payand a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

Essential Duties and Responsibilities

• Greet guests upon arrival, verify reservations, and assist with the check-in and check-out processes, ensuring accuracy and efficiency.
• Provide a warm andwelcoming atmosphere, addressing guest inquiries, needs, and concerns promptly and professionally.
• Accurately handle guest payments, process credit card transactions, and maintain financial records.
• Provide information about the hotel’s services, amenities, local attractions, and restaurants to help guests make the most of their stay.
• Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.
• Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.
• Assists the leasing team with the scheduling and organization of property tours.
• Complies with Workplace Rules and Standards of Conduct.
• Interacts harmoniously and professionally with all team members at the designated property.
• Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.
• Stores and retrieves personal luggage and belongings delivered to the property.
• Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.
• Assists in processing Resident Care request for residents and guest via telephone or in person.
• Provides basic trouble‑shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.
• Facilitates the point of entry for solution provider deliveries and resident move ins and outs.
• Manages guest(s) parking space assignment and issues guest(s) parking passes.
• Oversees the bicycle sharing program.
• Duties listed above are the primary functions expected of this Resident Liaison role. However, at time you may be asked to perform a different task at hand related to the property.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school degree or equivalent
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills

Salary Range:

$27.50 - $29.50 per hour

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.