Resident Care Team Member

Onni Group of Companies; Chicago (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health Savings Account

Flexible Saving Account

Annual Education Allowance

Referral Program

Team-building events

Friends and Family rates

Job summary

Onni is hiring a Resident Care Team Member to deliver elevated living experiences across our property portfolio. You will manage living areas, assist with building systems, and travel between sites as needed to support strategic priorities.

The role requires weekend work and a strong focus on resident satisfaction, safety, and timely communications with the Resident Care Supervisor and solution providers. You will contribute to maintaining brand standards and a collaborative team culture.

Qualifications

• High school diploma or GED required.
• Four or more years of customer service experience, strong in suite care housekeeping.
• Highly motivated and able to work independently.

Responsibilities

• Schedule, monitor, and perform resident living experience in all spaces to meet brand standards.
• Identify opportunities to enhance quality areas and support operational technologies and building aesthetics.
• Respond promptly and professionally to resident care requests.

Skills

Customer service

Education

High school diploma/GED

Job description

Job Description

The Resident Care Team Member is responsible to develop creative solutions to resolve issues and provide an elevated living experience. The colleague will manage and assist in all building apparatuses according to safety, predictive, and pertinent living experience systems, and processes to support the achievement of the property business goals and objectives. This role supports the broader portfolio and requires the flexibility to travel between sites as needed to support strategic and operational priorities.

Job Description

The Resident Care Team Member is responsible to develop creative solutions to resolve issues and provide an elevated living experience. The colleague will manage and assist in all building apparatuses according to safety, predictive, and pertinent living experience systems, and processes to support the achievement of the property business goals and objectives. This role supports the broader portfolio and requires the flexibility to travel between sites as needed to support strategic and operational priorities.

The position will require work on weekends.

Perks & Benefits

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do?

• Schedules, monitors, and performs resident living experience in all communal spaces, interior private resident suites and curb appeal ensuring it meets brand high-quality expectations.
• Identifies opportunities to enhance sub-par quality areas to provide an elevated living experience. Assists daily in operations of functional technology, high-quality intake of building fluids, communal areas, esthetics of interior suites, exterior esthetics of the building
• Ensures resident care requests are responded to promptly and professionally.
• Ensures residential suites meet brand standards in a timely and efficient manner, as well as determining protocol is followed through to completion.
• Provides excellent customer service to prospective and current residents and promotes a high-quality living experience for all residents.
• Provides on-call customer service when designated and assists in emergency resident care opportunities, when required.
• Proactive in building and curb appeal resident care needs to ensure safety and alerts team members of opportunities to improve the building experience.
• Assists Resident Care Supervisor with scheduling and communicating with solution providers.
• Assists Resident Care Supervisor with obtaining proposals from solution providers, as well as oversees the tasks of solution providers to completion.
• Assists with procuring resident care supplies for the property while staying within the financial goals.
• Accurately prepares and submits property invoices in accordance with established financial goals.
• Communicates with Resident Care Supervisor regarding the overall resident care function of the property.
• Participates in company-provided training such as fair-housing, safety, non-discrimination, and harassment prevention.
• Complies with all company national standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

What You Bring

• High school diploma/GED or an equivalent number of years of education and productive resident care experience.
• Four or more years of customer service experience; strong in suite care housekeeping
• Must be highly motivated and able to work independently

Salary Range

$22 - $23 per hour

About The Company

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.