Resident Care Team Member Lead (Housekeeping Supervisor)

onni; Chicago (IL); On-site; USD 35,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Health Savings Account

Flexible Saving Account

Employee Assistance Program

Annual Education Allowance

Referral program

Team-building events

Staff hotel/room rates

Job summary

Onni in Chicago is seeking a Resident Care Team Member Lead (Housekeeping Supervisor) to supervise housekeeping and laundry, ensuring cleanliness, hygiene, and tidiness across the property. You will lead the team to maintain standards while controlling costs and delivering exceptional guest support.

The role requires motivation, independence, strong communication, and safety awareness. You will coordinate with Engineering, Front Office, and Guest Services, manage daily tasks, assist with

Qualifications

• High School Diploma required.
• Must be highly motivated and able to work independently.
• Effective verbal and written communication skills.
• Clear and professional spoken English.
• Organized and able to prioritize and multi-task.
• Basic knowledge of workplace safety procedures.
• Stand, sit, or walk for extended periods; lift up to 50 pounds.

Responsibilities

• Inspect VIP rooms daily and provide high level customer support.
• Run room reports, verify room status, determine discrepant rooms, prioritize cleaning, and update room status.
• Assist in managing daily activities within the department.
• Coordinate efforts of Housekeeping, Engineering, Front Office and Laundry.
• Document and resolve issues with discrepant rooms with Guest Services.
• Prepare, distribute, and communicate changes in assignment sheets.
• Maintain a detailed account of issues and communicate to next shift.
• Assist with payroll time cards and reports when needed.
• Assist management in hiring, training, scheduling, evaluating, motivating, and coaching employees.
• Report safety hazards, accidents or injuries; complete safety training.
• Ensure uniforms and appearances are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets and adhere to quality standards.
• Welcome guests per company standards and address service needs.
• Address guests with disabilities when needed.
• Develop and maintain positive working relationships.
• Follow all company safety and security policies and procedures.
• Ability to work at different locations.
• Perform other duties as required.

Skills

Motivated & independent

Verbal & written communication

Clear professional language

Organization & multitasking

Workplace safety procedures

Endurance (standing/walking)

Lifting up to 50 lbs

Education

High School Diploma

Job description

Job Description

The Resident Care Team Member Lead (Housekeeping Supervisor) is responsible for ensuring standards of cleanliness, hygiene and tidiness are maintained throughout the property. The Team Lead supervises the housekeeping and laundry department efficiently to maintain standards and control costs.

Perks & Benefits

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

Essential Duties and Responsibilities

• Inspects VIP rooms daily and provide high level customer support
• Runs room reports, verifies room status, determines discrepant rooms, prioritizes room cleaning, and updates status of departing guest rooms.
• Assists in managing daily activities within the department.
• Acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Documents and resolves issues with discrepant rooms with Guest Services.
• Prepares, distributes, and communicates changes in assignment sheets.
• Maintains a detail account of issues and communicates issues to next shift.
• Assists with collection of payroll related time cards and reports when needed.
• Assists management in hiring, training, scheduling, evaluating, motivating, and coaching employees.
• Reports any maintenance problems, safety hazards, accidents, or injuries; completes safety training and certifications.
• Ensures uniform and personal appearances are clean and professional.
• Maintains confidentiality of proprietary information.
• Protects company assets and ensures adherence to quality expectations and standards.
• Welcomes and acknowledges all guests according to company standards.
• Anticipates and addresses guests' service needs and assists individuals with disabilities.
• Develops and maintains positive working relationships with others and
• Follows all company and safety and security policies and procedures.
• Ability to work at different locations.
• Performs other duties as required.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma required.
• Must be highly motivated and able to work independently.
• Possess effective verbal and written communication skills.
• Basic written skills.
• Ability to speak with others using clear and professional language.
• Must be organized and able to prioritize and multi-task.
• Possess basic knowledge of workplace safety procedures.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Salary Range

$25.50 - $26.00 per hour

About The Company

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.