Guest Services Agent

Onni Group of Companies; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

3 weeks PTO

Education allowance up to $1,000

Referral program

Housing discount after 1 year

Friends and family rates

Job summary

Onni Group of Companies in Seattle seeks a Guest Services Agent to greet guests, manage check-ins/outs, and coordinate services with resident teams. You will deliver high-touch hospitality and support move-ins while addressing inquiries to create a welcoming environment across residential properties.

Ideal candidates have a high school diploma, strong communication skills, and the ability to thrive in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.
• Coursework in Hospitality preferred.
• Proficiency with MS Office suite and Windows.
• Strong guest-service mindset and communication skills.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Greet guests and provide front desk service.
• Manage check-ins and check-outs efficiently.
• Coordinate mail, messages, and packages.
• Communicate services with Resident Services and Maintenance.
• Assist with resident move-ins/outs and events.
• Handle inquiries via phone and email.

Skills

Excellent communication

Guest service

Team player

Multitasking

Organization

Time management

Flexibility

Professionalism

Interpersonal skills

High pace environment

Education

High School Diploma

Hospitality coursework

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description:

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you’re eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you’ve been looking for.

Perks & Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What You Will Do:

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administers check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
• Coordinates Elevator reservations for Residents: move in, move out, delivery
• Assists in a timely manner with all phone calls and emails from Residents and guests
• Recruits Partners for our Onni Rewards program and continuously updates Residents
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
• Maintains Service of Resident Lounge Coffee Machines and supplies
• Refers multiple services (Housekeepers, dog walkers, etc.)
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management
• Provides administrative duties as needed.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management
• Performs other duties as required

What You Will Bring:

• High School Degree
• College Courses in Hospitality Management or related field, preferred
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
• Excellent oral and written communication skills
• Ability to work in very high paced work environment and excellent interpersonal skills
• Must be professional, team-oriented and possess good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to work on multiple projects simultaneously
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Salary Range:

$23- $24

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.