Resident Liaison Supervisor

onni; Chicago (IL); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefit package

Health Savings Account

Flexible Spending Account

Annual Education Allowance

Generous Referral Program

Team-building events

Friends and Family rates for hotels

Job summary

Onni is seeking a Resident Liaison Supervisor to lead the Resident Liaison team across properties in Chicago. The role focuses on responding to resident feedback, delivering elevated customer service, and developing creative solutions to meet resident needs.

The supervisor oversees daily operations, ensures quality performance, coordinates with leasing and support teams, and travels between sites as needed to support strategic priorities and enhance the resident experience.

Qualifications

• High school degree or equivalent.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer service orientation and excellent interpersonal skills.
• Excellent oral and written communication skills.

Responsibilities

• Greet guests, verify reservations, and assist with check-in/out.
• Provide a warm, welcoming atmosphere; address inquiries promptly.
• Handle guest payments and maintain financial records.
• Provide information about hotel services, amenities, local attractions, and restaurants.
• Manage resident interactions with professionalism; resolve concerns and deliver elevated Living Experience.
• Organize resident belongings, messages, and packages.
• Assist leasing team with scheduling property tours.
• Comply with workplace rules and standards of conduct.
• Interact professionally with all team members at the property.
• Ensure collateral and info for local attractions are updated; coordinate tickets/reservations for residents.
• Store and retrieve luggage and belongings delivered to the property.
• Input special arrangements in software and ensure timely billing.
• Assist with Resident Care requests via telephone or in person.
• Provide basic tech support for guest suite services.
• Facilitate move-ins/outs with solution providers.
• Manage guest parking space assignments and passes.
• Oversee the bicycle sharing program.
• May be asked to perform other tasks at the property.

Skills

Customer service

Interpersonal skills

Oral and written communication

Education

High school degree or equivalent

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description:

The Resident Liaison Supervisor plays a leadership role for the Resident Liaison team. This position responds to a wide variety of resident feedback and delivers a consistent high-level of customer service by accurately assessing the needs of the resident and developing creative solutions, while also providing recommendations and personal touches to deliver an Elevated Living Experience. The Resident Liaison Supervisor is responsible for oversight of the team, ensuring quality performance and effective collaboration. This role supports the broader portfolio and requires the flexibility to travel between sites as needed to support strategic and operational priorities.

Perks & Benefits:

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

Essential Duties and Responsibilities

• Greet guests upon arrival, verify reservations, and assist with the check-in and check-out processes, ensuring accuracy and efficiency.
• Provide a warm and welcoming atmosphere, addressing guest inquiries, needs, and concerns promptly and professionally.
• Accurately handle guest payments, process credit card transactions, and maintain financial records.
• Provide information about the hotel's services, amenities, local attractions, and restaurants to help guests make the most of their stay.
• Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.
• Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.
• Assists the leasing team with the scheduling and organization of property tours.
• Complies with Workplace Rules and Standards of Conduct.
• Interacts harmoniously and professionally with all team members at the designated property.
• Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.
• Stores and retrieves personal luggage and belongings delivered to the property.
• Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.
• Assists in processing Resident Care request for residents and guest via telephone or in person.
• Provides basic trouble-shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.
• Facilitates the point of entry for solution provider deliveries and resident move ins and outs.
• Manages guest(s) parking space assignment and issues guest(s) parking passes.
• Oversees the bicycle sharing program.
• Duties listed above are the primary functions expected of this Resident Liaison role. However, at time you may be asked to perform a different task at hand related to the property.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school degree or equivalent
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills

Salary Range:

$27.50 - $29.50 per hour

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness