Resident Liaison

Aspire Regional Partners; Eastview Heights (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwood Assisted Living in Eastview Heights, OH is seeking a compassionate Resident Liaison to support residents and families through admission and residency. You will coordinate admissions, ensure paperwork is complete, assist with benefit eligibility, and connect residents to needed services.

This role emphasizes advocacy, communication with residents, families, healthcare professionals, and outside agencies, and requires organizing information, maintaining records, and navigating insurance

Qualifications

• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple responsibilities, meet deadlines, and maintain accurate records.
• Professionalism, compassion, and a resident-centered approach.
• Ability to communicate effectively with residents, families, healthcare professionals, and outside agencies.
• Experience in assisted living, healthcare admissions, social services, insurance verification, or benefits coordination is preferred.
• Knowledge of Social Security benefits, insurance programs, and community resources is a plus.

Responsibilities

• Assist with pre-admission evaluations and coordinate the admission process for prospective residents.
• Ensure all required admission paperwork is completed accurately and timely.
• Assist with insurance and benefit verification to help ensure residents have access to available coverage and resources.
• Participate in, coordinate, and arrange resident care conferences as needed.
• Provide follow-up communication and coordination with payer sources, resident sponsors or representatives, and referring clinicians.
• Assist residents who require guardianship or conservatorship services by coordinating the process and connecting them with appropriate resources.
• Assist residents in applying for and obtaining Social Security benefits and other available financial assistance or community benefits.
• Serve as a liaison between residents, families, facility staff, and outside agencies to promote effective communication and continuity of care.
• Maintain accurate documentation and follow established policies and procedures related to admissions, benefits, and resident services.
• Advocate for residents by helping identify barriers to services, financial resources, and appropriate support.

Skills

Organizational skills

Communication skills

Interpersonal skills

Time management

Documentation accuracy

Professionalism

Compassion

Resident-centered care

Stakeholder communication

Healthcare admissions experience

Job description

Northwood Assisted Living is seeking a compassionate, organized, and detail-oriented Resident Liaison to support residents and their families throughout the admission process and their residency. This position plays an important role in coordinating admissions, ensuring required documentation is completed, assisting with benefit eligibility, and connecting residents with the resources and services they need.

Job Responsibilities

• Assist with pre-admission evaluations and coordinate the admission process for prospective residents.
• Ensure all required admission paperwork is completed accurately and timely.
• Assist with insurance and benefit verification to help ensure residents have access to available coverage and resources.
• Participate in, coordinate, and arrange resident care conferences as needed.
• Provide follow-up communication and coordination with payer sources, resident sponsors or representatives, and referring clinicians.
• Assist residents who require guardianship or conservatorship services by coordinating the process and connecting them with appropriate resources.
• Assist residents in applying for and obtaining Social Security benefits and other available financial assistance or community benefits.
• Serve as a liaison between residents, families, facility staff, and outside agencies to promote effective communication and continuity of care.
• Maintain accurate documentation and follow established policies and procedures related to admissions, benefits, and resident services.
• Advocate for residents by helping identify barriers to services, financial resources, and appropriate support.

Qualifications

• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple responsibilities, meet deadlines, and maintain accurate records.
• Professionalism, compassion, and a resident-centered approach.
• Ability to communicate effectively with residents, families, healthcare professionals, and outside agencies.
• Experience in assisted living, healthcare admissions, social services, insurance verification, or benefits coordination is preferred.
• Knowledge of Social Security benefits, insurance programs, and community resources is a plus.

Join Our Team!

At Northwood Assisted Living, we are committed to providing quality care and supporting the well-being of our residents. If you are passionate about helping others, enjoy coordinating services, and want to make a meaningful difference in the lives of our residents,

Northwood Assisted Living — Supporting our residents every step of the way.