Resident Admissions & Benefits Navigator

Northwood Assisted Living; Springfield (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

Northwood Assisted Living is seeking a compassionate Resident Liaison to support residents and families through admission and residency processes. This role coordinates admissions, ensures paperwork is complete, and connects residents with services.

The candidate will communicate with residents, families, staff, and outside agencies, maintain records, and advocate to remove barriers to access to benefits and resources. Experience in healthcare admissions is preferred.

Qualifications

• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple responsibilities, meet deadlines, and maintain accurate records.
• Professionalism, compassion, and a resident-centered approach.
• Ability to communicate effectively with residents, families, healthcare professionals, and outside agencies.

Responsibilities

• Assist with pre-admission evaluations and coordinate the admission process for prospective residents.
• Ensure all required admission paperwork is completed accurately and timely.
• Assist with insurance and benefit verification to help ensure residents have access to available coverage and resources.
• Participate in, coordinate, and arrange resident care conferences as needed.
• Provide follow-up communication and coordination with payer sources, resident sponsors or representatives, and referring clinicians.
• Assist residents who require guardianship or conservatorship services by coordinating the process and connecting them with appropriate resources.
• Assist residents in applying for and obtaining Social Security benefits and other available financial assistance or community benefits.
• Serve as a liaison between residents, families, facility staff, and outside agencies to promote effective communication and continuity of care.
• Maintain accurate documentation and follow established policies and procedures related to admissions, benefits, and resident services.
• Advocate for residents by helping identify barriers to services, financial resources, and appropriate support.

Skills

Organizational skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Job description

Northwood Assisted Living is seeking a compassionate Resident Liaison to support residents and families through admission and residency processes. This role coordinates admissions, ensures paperwork is complete, and connects residents with services.

The candidate will communicate with residents, families, staff, and outside agencies, maintain records, and advocate to remove barriers to access to benefits and resources. Experience in healthcare admissions is preferred.