Resident Accounts & Revenue Specialist

CLS Living; Austin (TX); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Generous PTO

401(k) with Company Matching

Health, Dental, and Vision Insurance

HSA & FSA

Life Insurance & Parental Leave

Employee Assistance Program

Relocation Assistance

Professional Development & Advancement

Supportive, Fun, and Flexible Work

Unmatched Company Culture

Job summary

CLS Living is seeking a Resident Accounts Specialist to bridge property teams, corporate accounting, and ownership groups, ensuring accuracy, revenue optimization, and client satisfaction across assets.

The role supports daily operations, drives consistency, and maintains professionalism in resident, parent, and client interactions while leveraging Entrata for ledgers and reporting. Strong communication and cross-functional collaboration are essential.

Qualifications

• Bachelor’s degree and/or 3–5 years of experience in property management or student housing operations.
• Experience with Entrata required.
• Excellent written and verbal communication skills with a strong focus on customer service and collaboration.
• Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
• Proven ability to work cross-functionally with on-site teams, centralized services, and ownership groups.
• Proven customer service proficiency, ensuring resident satisfaction while enforcing financial policies, resolving disputes, and managing collections with professionalism and compliance.

Responsibilities

• Serve as the primary point of contact for assigned properties, ownership groups, and internal stakeholders.
• Build and maintain strong working relationships with General Managers, Regional Leadership, and Support Teams.
• Partner with on-site operations to support asset performance, identify opportunities, and ensure goals are achieved.
• Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
• Maintain open and effective communication with the General Manager to support smooth property operations.
• Provide timely, proactive communication to clients and internal teams regarding property performance, occupancy, and revenue.
• Assist with any additional duties as needed to support the team and property success.

Skills

Customer service

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

Tools

Entrata

Job description

CLS Living is seeking a Resident Accounts Specialist to bridge property teams, corporate accounting, and ownership groups, ensuring accuracy, revenue optimization, and client satisfaction across assets.

The role supports daily operations, drives consistency, and maintains professionalism in resident, parent, and client interactions while leveraging Entrata for ledgers and reporting. Strong communication and cross-functional collaboration are essential.