Resident Guest Care Support, Arleta, Ca

AdvisaCare; Ventura (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

A healthcare service provider located in California is seeking a Resident Guest Care Support to provide non-clinical assistance. The role involves ensuring a safe environment, supporting residents in daily activities, and maintaining interactions to build trust. Ideal candidates should have at least 2 years of caregiving experience and strong communication skills. Various shift options are available, requiring five 8-hour shifts weekly. BLS certification is a plus, and candidates must clear background checks.

Qualifications

• Minimum 2 years of experience in caregiving, recuperative care, or related supportive services.
• Ability to perform and prioritize multiple tasks effectively.
• Current BLS certification is preferred.

Responsibilities

• Ensure safety and security of the recuperative care facility.
• Perform Resident/Guest intake responsibilities.
• Assist nursing and case management with appointments.

Skills

Caregiving experience

Communication skills

Bilingual in Spanish

Job description

Position: Resident Guest Care Support

Reports To: Program Manager

Location: Arleta, CA

Classification: Non-Exempt, Full-Time, Part-Time

Work Shifts:

• Overnight: 11:00 PM – 7:30 AM
• Swing: 3:00 PM – 11:30 PM
• Day: 7:00 AM – 3:30 PM

All positions require candidates to successfully pass a background check, live scan, and TB test.

Resident Care Support Partner is responsible for providing direct, non‑clinical support to guests within a recuperative care facility. This role ensures guests experience a safe, respectful, and supportive environment while assisting with activities of daily living and reinforcing care plan expectations during recovery.

Responsibilities and Initiatives

• Ensure safety and security of the recuperative care facility. Conduct daily facility and equipment inspections and perform routine room checks throughout the day.
• Perform Resident/Guest intake responsibilities, ensuring all residents/guests are greeted and provided with a detailed orientation of program guidelines, expectations, and available services. Develop rapport with residents/guests and gather feedback to improve services.
• Create, lead, and/or support engagement activities for residents/guests. Build trust through consistent interaction, check‑ins, and responsiveness to resident/guest needs.
• Assist nursing, case management, and external partners with resident/guest appointments, on‑site services, and coordination of care as appropriate within the recuperative care setting.
• Assist management in accurately maintaining bed availability, resident/guest tracking, and required documentation.
• Assist lead staff or program management with inventory checks and supply logs.
• Maintain accurate records including daily shift notes, incident reports, and Emergency Action Plan documentation as required.
• Respond to resident/guest concerns and provide appropriate support and de‑escalation using trauma‑informed and resident/guest‑centered approaches.
• Attend all required meetings and training aligned with the role, including shift handoff and training such as BLS, Crisis Prevention, Harm Reduction, Trauma‑Informed Care, and DEI.
• Perform laundry, boutique, and mealtime support duties and, in the absence of environmental services staff, assist with basic housekeeping tasks to maintain a clean and safe environment.
• Remain flexible to adapt to schedule changes and/or work additional shifts to meet operational needs, in accordance with labor laws.
• Always model a positive and professional image and adhere to organizational dress code and standards.
• Perform additional duties as assigned to support facility operations and resident/guest care services.
• Maintain resident/guest boundaries to always ensure safety and security.

Requirements

• Minimum 2 years of experience in caregiving, recuperative care, shelter‑based care, or a related supportive services environment (preferred).
• Ability to perform and prioritize multiple tasks effectively in a fast‑paced environment.
• Must be able to work a schedule consisting of five (5) 8‑hour shifts.
• Current BLS certification is preferred but not required.
• Strong oral and written communication skills.
• Ability to communicate effectively with staff, residents/guests, and external partners.
• Bilingual in Spanish is a plus.
• TB clearance required within 30 days of hire.
• Fingerprint live scan/background clearance required within 30 days of hire.

Physical Requirements

The duties described will require standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.