Guest Services Associate -Glendale, CA

AdvisaCare; Glendale (CA); On-site; USD 21,025 - 29,945; Full time

Job summary

AdvisaCare is seeking a Guest Service Associate in Glendale, CA, to ensure safety and foster guest engagement in a recuperative care facility. Responsibilities include managing guest intake, conducting safety checks, and implementing engagement activities while adhering to facility policies.

The ideal candidate will have a High School Diploma and at least 2 years of caregiving experience, with strong communication skills necessary to engage effectively with staff and guests.

Qualifications

• Minimum 2 years of caregiver experience in a Healthcare or Recuperative Care environment.
• Excellent oral and written communication skills.
• Must communicate effectively with all levels of staff, guests, and visitors.

Responsibilities

• Ensure safety and security of the recuperative care facility.
• Perform guest intake responsibilities and develop rapport with guests.
• Create and implement engagement activities with guests.

Skills

Caregiver experience

Communication skills

Time management

Microsoft Office Suite

Education

High School Diploma or equivalent

Job description

Job Details

Position Title: Guest Service Associate

Location: Glendale, CA

Classification: Non-Exempt (Full-Time)

Hourly Rate: $18.50

Reports To: Operations Manager

Shift Schedule

• Swing Shift: Thursday‑Monday 3:00 PM‑11:30 PM
• Hybrid Shift: Monday‑Wednesday 3:00 PM‑11:30 PM plus Saturday‑Sunday 7:00 AM‑3:30 PM

Responsibilities

• Ensure safety and security of the recuperative care facility. Conduct daily facility and equipment inspections and constant room checks throughout the day.
• Perform guest intake responsibilities, greet guests, and provide a detailed orientation of program guidelines. Develop rapport with guests and gather feedback.
• Create, lead, and/or implement engagement activities with guests. Build rapport and trust through constant engagement and check‑ins. Attend to guests’ requests.
• Assist nursing, social services, and external partners with guest appointments on‑site or at check‑ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist lead staff or program management with supplies inventory checks and logs.
• Maintain accurate record keeping, including daily shift notes, incident reports, Emergency Action Plan drills, etc.
• Respond to and provide positive intervention for guest concerns.
• Attend all meetings and relevant training, including shift hand‑offs, BLS, Crisis Prevention, Harm Reduction, Trauma‑Informed Care, DEI, etc.
• Perform laundry, clothing requests, and mealtime duties. When the environmental site associate is absent, perform housekeeping services if applicable.
• Be flexible to adapt to schedule changes and/or work additional shifts as needed, within labor laws.
• Model a positive professional image and adhere to the organization’s dress code.
• Perform additional assignments as required to meet facility needs.
• Always follow NHF policies and procedures.

Qualifications

• High School Diploma or equivalent (required).
• Minimum 2 years of caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight‑hour shifts.
• Valid California driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Must communicate effectively with all levels of staff, guests, and visitors.
• Working knowledge of Microsoft Office Suite.

Physical Requirements

The duties described require frequent standing and walking. The employee will frequently bend, stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently lift, pull, push, or move up to 50 pounds. Conversational speech is required for effective verbal communication. Noise level is high in some client care areas.