Resident Guest Care Support, Glendale, CA

National Health Foundation; Glendale (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

The National Health Foundation is seeking a Resident Guest Care Support in Glendale, CA. In this full-time role, you will provide direct, non-clinical support to guests in a recuperative care facility, ensuring a safe and respectful environment.

Required qualifications include a minimum of 2 years of experience in caregiving and strong communication skills. Flexibility in schedule and adherence to standards is essential for this position.

Qualifications

• Minimum 2 years of experience in caregiving or supportive services preferred.
• Strong oral and written communication skills are necessary.
• Basic Life Support (BLS) certification preferred but not required.

Responsibilities

• Provide direct support to guests in a recuperative care facility.
• Ensure safety and security of the care facility through inspections.
• Assist management in maintaining bed availability and documentation.
• Respond to guest concerns using trauma-informed approaches.

Skills

Bilingual in Spanish

Effective communication

Prioritization in fast-paced environment

Job description

POSITION TITLE: Resident Guest Care Support

REPORTS TO: Program Manager

LOCATION: Glendale, CA

CLASSIFICATION: Non-Exempt (Full Time)

HOURLY RATE: $18.50

Shift Available:

• Work Shift: Thursday-Monday, 3:00PM - 11:30PM
• Hybrid Shift: 7AM-3:30PM Saturday-Sunday and 3:00PM-11:00PM Monday-Wednesday

Resident Care Support Partner

• A Resident Care Support Partner is responsible for providing direct, non-clinical support to guests within a recuperative care facility. This role ensures guests experience a safe, respectful, and supportive environment while assisting with activities of daily living and reinforcing care plan expectations during recovery.

Responsibilities and Initiatives

• Ensure safety and security of the recuperative care facility. Conduct daily facility and equipment inspections and perform routine room checks throughout the day.
• Perform Resident/Guest intake responsibilities, ensuring all residents/guests are greeted and provided with a detailed orientation of program guidelines, expectations, and available services. Develop rapport with Resident/Guests and gather feedback to improve services.
• Create, lead, and/or support engagement activities for Resident/Guests. Build trust through consistent interaction, check-ins, and responsiveness to Resident/Guest needs.
• Assist nursing, case management, and external partners with Resident/Guest appointments, on‑site services, and coordination of care as appropriate within the recuperative care setting.
• Assist management in accurately maintaining bed availability, Resident/Guest tracking, and required documentation.
• Assist Lead staff or Program Management with inventory checks and supply logs.
• Maintain accurate records including daily shift notes, incident reports, and Emergency Action Plan documentation as required.
• Respond to Resident/Guest concerns and provide appropriate support and de‑escalation using trauma‑informed and Resident/Guest‑centered approaches.
• Attend all required meetings and training aligned with the role, including shift handoff and training such as BLS, Crisis Prevention, Harm Reduction, Trauma‑Informed Care, and DEI.
• Perform laundry, boutique, and mealtime support duties and, in the absence of environmental services staff, assist with basic housekeeping tasks to maintain a clean and safe environment.
• Remain flexible to adapt to schedule changes and/or work additional shifts to meet operational needs, in accordance with labor laws.
• Always model a positive and professional image and adhere to organizational dress code and standards.
• Perform additional duties as assigned to support facility operations and Resident/Guest care services.
• Maintain Resident/Guest Boundaries to always ensure safety and security

Requirements

• Minimum 2 years of experience in caregiving, recuperative care, shelter‑based care, or a related supportive services environment (preferred).
• Ability to perform and prioritize multiple tasks effectively in a fast‑paced environment.
• Must be able to work a schedule consisting of five (5) eight (8) hour shifts.
• Current BLS certification is preferred but not required.
• Strong oral and written communication skills.
• Ability to communicate effectively with staff, Resident/Guests, and external partners.
• Bilingual in Spanish a plus.
• TB clearance required within 30 days of hire.
• Fingerprint live scan/background clearance required will be done within 30days of hire.

Physical Requirements

The duties described will require standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.