Guest Services Associate, Arleta, Ca

National Health Foundation; Los Angeles (CA); On-site; USD 22,000 - 29,000; Full time

Job summary

National Health Foundation is seeking a Guest Services Associate to ensure a hospitable, safe environment for guests at the Arleta facility. Responsibilities include greeting guests, guiding them through program guidelines, and coordinating with nursing and social services teams on-site.

The role emphasizes strong communication, empathy, and attention to safety. The position requires a minimum of two years in caregiving within healthcare or recuperative care, with preference for bilingual

Qualifications

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment.
• Current BLS certification preferred, but not required.
• Bi-lingual in Spanish preferred.
• TB test and fingerprint live scan/background check required.
• Excellent oral and written communication skills.

Responsibilities

• Ensure safety and security of recuperative care facility.
• Conduct daily facility and equipment inspections.
• Greet guests and provide detailed orientation of program guidelines.
• Develop rapport with guests and garner guest feedback.
• Assist nursing, social services and external partners with guest appointments on-site or check ins.
• Assist management in maintaining bed availability and documentation.
• Maintain records including daily shift notes and incident reports.
• Attend meetings and trainings aligned with the role (BLS, Crisis Prevention, Harm Reduction, etc.).
• Perform laundry, boutique, and mealtime duties; housekeeping when needed.
• Follow NHF policies and dress code; adapt to schedule changes.

Skills

Communication skills

Bi-lingual in Spanish

Caregiver experience

Safety awareness

Job description

POSITION TITLE: Guest Service Associate

REPORTS TO: Program Manager

LOCATION: Arleta, CA

CLASSIFICATION: Non-Exempt, Full-Time

SALARY: $18.50

SCHEDULE:

• Thursday - Monday (3:00PM - 11:30PM)
• Tuesday - Saturday (7:00AM - 3:30PM)

Guest Services Associate

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Guest Services Associate will:

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests.
• Assist nursing, social services and external partners with guest appointments on-site or check ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory check/ log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
• Perform laundry, boutique, and mealtime duties and in the absence of the environmental site associate perform housekeeping services.
• Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Must model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
• Always follow NHF policies and procedures.
• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Current BLS certification preferred, but not required.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Bi-lingual in Spanish Preferred.
• TB test required.
• Fingerprint live scan /background required.

Physical Requirements

The duties as described will required standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

PROGRAMS

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org