Resident-Focused Maintenance Manager

Stoa Group; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salaries + commissions

Retirement Plan with matching

Paid Time Off and paid holidays

100% Employer-paid Health Insurance

Dental & Vision Insurance

Employee Rental Discount

Professional Development and Growth

Job summary

Stoa Group in Louisiana is seeking a full-time Service Manager for The Heights at Picardy. You will lead a maintenance team, oversee repairs across plumbing, electrical, HVAC, and more, and ensure resident satisfaction and property upkeep.

You will train staff, manage service requests, monitor make-readies, and oversee preventive maintenance while communicating clearly with residents and vendors to maintain a safe, high-quality community.

Qualifications

• 5+ years of hands-on general maintenance experience.
• Current EPA certifications (CPO); Mold preferred but not required.
• Supervisory experience for the on-site maintenance team.
• Availability to work a flexible schedule, including weekends.
• Rotating on-call responsibility for after-hours emergencies.
• Demonstrated proficiency in working with computers, including word processing, calendar management, and property management software.
• Valid driver's license and/or access to reliable transportation.

Responsibilities

• Repair and enhance our community: maintenance in plumbing, electrical, HVAC, appliance, carpentry, and painting; train others as needed.
• Build rapport with residents by greeting and engaging during repairs.
• Manage service requests, prioritizing to earn resident trust and satisfaction.
• Know the make-readies schedule and coordinate turnover with painting, cleaning, and repairs.
• Tend to preventive maintenance to safeguard equipment and reduce costly repairs.
• Walk the property daily to inspect for cleanliness, safety, and curb appeal.

Skills

Maintenance expertise

Supervisory experience

Customer service

Communication

Proactive problem solving

Education

High school diploma or equivalent

EPA Certification (CPO)

Mold certification (preferred)

OSHA requirements knowledge

Tools

Property management software

Word processing / calendar management

Job description

Stoa Group in Louisiana is seeking a full-time Service Manager for The Heights at Picardy. You will lead a maintenance team, oversee repairs across plumbing, electrical, HVAC, and more, and ensure resident satisfaction and property upkeep.

You will train staff, manage service requests, monitor make-readies, and oversee preventive maintenance while communicating clearly with residents and vendors to maintain a safe, high-quality community.