Apartment Service Manager

Stoa Group; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salaries + commissions

Retirement Plan with matching

Paid Time Off and paid holidays

100% Employer-paid Health Insurance

Dental & Vision Insurance

Employee Rental Discount

Professional Development and Growth

Job summary

Stoa Group in Louisiana is seeking a full-time Service Manager for The Heights at Picardy. You will lead a maintenance team, oversee repairs across plumbing, electrical, HVAC, and more, and ensure resident satisfaction and property upkeep.

You will train staff, manage service requests, monitor make-readies, and oversee preventive maintenance while communicating clearly with residents and vendors to maintain a safe, high-quality community.

Qualifications

• 5+ years of hands-on general maintenance experience.
• Current EPA certifications (CPO); Mold preferred but not required.
• Supervisory experience for the on-site maintenance team.
• Availability to work a flexible schedule, including weekends.
• Rotating on-call responsibility for after-hours emergencies.
• Demonstrated proficiency in working with computers, including word processing, calendar management, and property management software.
• Valid driver's license and/or access to reliable transportation.

Responsibilities

• Repair and enhance our community: maintenance in plumbing, electrical, HVAC, appliance, carpentry, and painting; train others as needed.
• Build rapport with residents by greeting and engaging during repairs.
• Manage service requests, prioritizing to earn resident trust and satisfaction.
• Know the make-readies schedule and coordinate turnover with painting, cleaning, and repairs.
• Tend to preventive maintenance to safeguard equipment and reduce costly repairs.
• Walk the property daily to inspect for cleanliness, safety, and curb appeal.

Skills

Maintenance expertise

Supervisory experience

Customer service

Communication

Proactive problem solving

Education

High school diploma or equivalent

EPA Certification (CPO)

Mold certification (preferred)

OSHA requirements knowledge

Tools

Property management software

Word processing / calendar management

Job description

Stoa Group is seeking a full-time Service Manager at The Heights at Picardy. At Stoa Group, being a manager is much more than sitting behind a desk directing others; we believe in leading by example and walking in the shoes of the people you supervise. Stoa Group is nationally ranked #5 best places to work in multifamily and is recognized as National Apartment Association (NAA) Top Employers; we pride ourselves on having a great company culture where we put our employees first. As a Service Manager, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community, working along with and directing a team of maintenance professionals to ensure the community is in excellent condition for our residents.

WHO YOU ARE

• A Maintenance Whiz. You are the resident expert on all things technical and are able to teach new skills to your team.
• A Clear Communicator. You help your team and residents understand the timeline and process for repairs.
• A Team Player. You are united with teammates in delivering the best experience to residents.
• Proactive. You act like an owner, performing regular maintenance to avoid emergencies.
• Personable. You are respectful, pleasant to be around, and enjoy engaging with others.
• Levelheaded. You keep your cool during maintenance emergencies and quickly find solutions.
• Motivated. You invest extra energy to reach your goals.
• Solution-Oriented. You follow through on commitments, letting residents know they matter.
• Organized. You are flexible and able to juggle multiple priorities and interactions with residents and teammates smoothly.

WHAT YOU'LL DO

• Repair and enhance our community. You'll be responsible for repairing or maintaining all plumbing, electrical, HVAC, appliance, carpentry, and painting needs at the community, providing training to other team members as needed.
• Build rapport with residents. You'll make positive connections with residents by offering a smile and a greeting when you see them and chatting as you make repairs in their homes.
• Manage service requests. You'll launch into action when maintenance issues arise, collaborating with teammates and prioritizing service requests to earn trust and build resident satisfaction.
• Know the make-ready schedule. You'll monitor apartment vacancies daily and initiate the turnover process with painting, cleaning, and repairing.
• Tend to preventive maintenance. You'll safeguard equipment with regular tune-ups, helping equipment last longer and minimizing costly repairs.
• Notice the details. You'll walk the property daily, inspecting all areas for cleanliness and safety and helping to maintain great curb appeal.

REQUIREMENTS

• 5+ years of hands-on general maintenance experience
• Current Certifications in EPA (CPO, Mold preferred but not required)
• Supervisory experience for the on-site maintenance team
• Availability to work a flexible schedule, including weekends
• Rotating on-call responsibility for after-hours emergencies
• Demonstrated proficiency in working with computers, including word processing, calendar management, and property management software
• Valid driver's license and/or access to reliable transportation

PREFERRED EXPERIENCE

• High school diploma or equivalent
• Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.
• HVAC experience

Why Join Stoa Group?

Stoa was established in 2017 to construct large-scale multifamily developments throughout the Gulf Coast. We are headquartered in Hammond, LA. Stoa Group develops meaningful relationships and extraordinary communities throughout Louisiana and beyond. We are a values-driven organization that views all employees as our greatest asset. At Stoa Group, we recognize the importance of investing in our employees and putting our people first. When we hire, we look for people who exemplify our core values and contribute positive energy to our culture. Stoa Group empowers our people through an employee-driven culture that delivers more than baseline benefits:

• Competitive Salaries + commissions
• Retirement Plan with matching
• Paid Time Off and paid holidays
• 100% Employer-paid Health Insurance for employees
• Dental & Vision Insurance
• Employee Rental Discount
• Professional Development and Growth Opportunities

Stoa Group is an Equal Opportunity Employer M/F/Disability/Veterans. All applicants applying must be authorized to work in the United States.