Multifamily Resident Experience Leader - Sales & Service

Stoa Group; Baton Rouge (LA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive Salaries + commissions

Retirement Plan with matching

Paid Time Off and paid holidays

100% Employer-paid Health Insurance

Dental & Vision Insurance

Employee Rental Discount

Professional Development and Growth Op

Job summary

Stoa Group in Baton Rouge is seeking a full-time Resident Experience Manager to lead leasing, sales and guest services, acting as the right hand to the Community Manager. You will supervise the office team, guide processes, and drive resident satisfaction.

You will build relationships with current and prospective residents, manage records and transactions, and coordinate community events with the marketing team to showcase our properties and maintain curb appeal.

Qualifications

• Prior sales experience in leasing or related fields.
• 1-2 years experience managing large multifamily real estate properties.
• Proficient with computers, including word processing, calendar management, software/database, and social media.
• Excellent communication, interpersonal, and organizational skills.
• High school diploma or equivalent.
• Available to work a flexible schedule, including weekends.

Responsibilities

• Build community and industry knowledge by identifying market trends to prepare for future occupancy needs and offering recommendations to the Community Manager.
• Connect with prospective residents through phone calls, appointments, and follow-up communications, leading the team through sales and rapport-building.
• Manage the leasing process by guiding new residents through each step, completing and verifying all lease applications, and sharing results with applicants.
• Show off our community by prioritizing curb appeal and maintaining knowledge of all aspects of the property and market.
• Keep accurate records of prospective and current residents, rent, and inventory.
• Handle transactions like rent payments and deposits and inspect move-ins/out.
• Train and collaborate with teammates to identify and solve leasing issues.
• Work with marketing to plan resident and leasing initiative events.

Skills

Sales leadership

Communication

Team player

Organization

Analytical

Creativity

Flexibility

Motivation

Reliability

Education

High school diploma or equivalent

Tools

Word processing

Calendar management

CRM software

Social media

Data entry

Job description

Stoa Group in Baton Rouge is seeking a full-time Resident Experience Manager to lead leasing, sales and guest services, acting as the right hand to the Community Manager. You will supervise the office team, guide processes, and drive resident satisfaction.

You will build relationships with current and prospective residents, manage records and transactions, and coordinate community events with the marketing team to showcase our properties and maintain curb appeal.