Service Manager

Stoa Group; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salaries + commissions

Retirement Plan with matching

Paid Time Off and paid holidays

100% Employer-paid Health Insurance

Dental & Vision Insurance

Employee Rental Discount

Job summary

Stoa Group is hiring a full-time Service Manager for The Heights at Picardy in Baton Rouge, LA. You will lead a maintenance team, handle scheduled upkeep, respond to requests, manage vendors, and communicate effectively with residents to keep the community in excellent condition.

As the resident expert, you will supervise repairs and preventive maintenance, ensuring safety and high curb appeal while coordinating with peers to deliver exceptional resident experiences.

Qualifications

• 5+ years of hands-on general maintenance experience.
• Certifications in EPA (CPO preferred).
• Supervisory experience for the on-site maintenance team.
• Ability to work a flexible schedule including weekends.
• Rotating on-call responsibility for after-hours emergencies.
• Proficiency with property management software.

Responsibilities

• Repair and maintain plumbing, electrical, HVAC, appliances, carpentry, and painting.
• Provide training to team members and build rapport with residents.
• Manage service requests and prioritize issues to ensure resident satisfaction.
• Monitor make-ready schedule and turnover processes.
• Conduct preventive maintenance to reduce costly repairs.
• Inspect daily for cleanliness, safety, and curb appeal.

Skills

Maintenance expertise

Communication

Team leadership

Proactive mindset

Teamwork

Education

High school diploma or equivalent

EPA certifications (CPO)

Tools

Property management software

Job description

Stoa Group is seeking a full-time Service Manager at The Heights at Picardy. At Stoa Group, being a manager is much more than sitting behind a desk directing others; we believe in leading by example and walking in the shoes of the people you supervise. As a Service Manager, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community, working along with and directing a team of maintenance professionals to ensure the community is in excellent condition for our residents.

WHO YOU ARE

• A Maintenance Whiz. You are the resident expert on all things technical and are able to teach new skills to your team.
• A Clear Communicator. You help your team and residents understand the timeline and process for repairs.
• A Team Player. You are united with teammates in delivering the best experience to residents.
• Proactive. You act like an owner, performing regular maintenance to avoid emergencies.
• Personable. You are respectful, pleasant to be around, and enjoy engaging with others.
• Levelheaded. You keep your cool during maintenance emergencies and quickly find solutions.
• Motivated. You invest extra energy to reach your goals.
• Solution-Oriented. You follow through on commitments, letting residents know they matter.
• Organized. You are flexible and able to juggle multiple priorities and interactions with residents and teammates smoothly.

WHAT YOU'LL DO

• Repair and enhance our community. You'll be responsible for repairing or maintaining all plumbing, electrical, HVAC, appliance, carpentry, and painting needs at the community, providing training to other team members as needed.
• Build rapport with residents. You'll make positive connections with residents by offering a smile and a greeting when you see them and chatting as you make repairs in their homes.
• Manage service requests. You'll launch into action when maintenance issues arise, collaborating with teammates and prioritizing service requests to earn trust and build resident satisfaction.
• Know the make-ready schedule. You'll monitor apartment vacancies daily and initiate the turnover process with painting, cleaning, and repairing.
• Tend to preventive maintenance. You'll safeguard equipment with regular tune-ups, helping equipment last longer and minimizing costly repairs.
• Notice the details. You'll walk the property daily, inspecting all areas for cleanliness and safety and helping to maintain great curb appeal.

REQUIREMENTS

• 5+ years of hands‑on general maintenance experience
• Current Certifications in EPA (CPO, Mold preferred but not required)
• Supervisory experience for the on‑site maintenance team
• Availability to work a flexible schedule, including weekends
• Rotating on‑call responsibility for after‑hours emergencies
• Demonstrated proficiency in working with computers, including word processing, calendar management, and property management software
• Valid driver's license and/or access to reliable transportation

PREFERRED EXPERIENCE

• High school diploma or equivalent
• Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.
• HVAC experience

Why Join Stoa Group?

Stoa was established in 2017 to construct large-scale multi-family developments throughout the Gulf Coast. We are headquartered in Hammond, LA. Stoa Construction is a values‑driven organization that views all employees as our greatest asset. Stoa Group develops meaningful relationships and extraordinary communities throughout Louisiana and beyond. Stoa Group empowers our people through an employee‑driven culture that delivers more than baseline benefits.

• Competitive Salaries + commissions
• Retirement Plan with matching
• Paid Time Off and paid holidays
• 100% Employer-paid Health Insurance for employees
• Dental & Vision Insurance
• Employee Rental Discount

Stoa Group is an Equal Opportunity Employer M/F/Disability/Veterans. All applicants applying must be authorized to work in the United States.