Resident-Focused Front Desk & Guest Services Coordinator

Appledorn Assisted Living Center South; Holland (MI); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

Basic life and AD&D insurance

Flexible Spending Account (FSA)

No wage cap

Opportunity for advancement

Paid Time Off (PTO)

Annual merit increases

401(k) retirement savings plan with up

Polo Shirt provided

Manager on duty 7 days a week

OnShift Engage - Bonus pay structure

Employee referral Bonus - up to $1000

Resident referral bonus - up to $1000

OnShift Wallet - access to funds

Employee referral Bonus - up to $1000

Resident referral bonus - up to $1000

Job summary

Appledorn South is seeking a friendly Receptionist to be the first point of contact for residents, families, visitors, and guests. The role provides exceptional customer service, handles calls, and assists with administrative tasks to keep daily operations smooth.

The position is part-time with shifts 8:30am–5:00pm or 9am–3pm on weekends. Compensation ranges from $16.00 to $18.00 per hour, with benefits outlined in the handbook and opportunities for advancement.

Qualifications

• Must be at least 18 years old.
• Must pass state background screening.
• Read, write, and communicate in English.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office and standard office equipment.
• Ability to multitask and maintain confidentiality.

Responsibilities

• Welcome residents, families, visitors, vendors, and guests in a professional manner.
• Answer, screen, and direct incoming calls; take accurate messages.
• Provide information and materials to prospective residents and families.
• Monitor reception area and assist visitors as needed.
• Assist with admissions packets and clerical duties as assigned.
• Support sales and community events as needed.

Skills

Strong interpersonal skills

Customer service skills

Multitasking

Confidentiality

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Appledorn South is seeking a friendly Receptionist to be the first point of contact for residents, families, visitors, and guests. The role provides exceptional customer service, handles calls, and assists with administrative tasks to keep daily operations smooth.

The position is part-time with shifts 8:30am–5:00pm or 9am–3pm on weekends. Compensation ranges from $16.00 to $18.00 per hour, with benefits outlined in the handbook and opportunities for advancement.