Receptionist

Appledorn Assisted Living Center South; Holland (MI); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

Basic life and AD&D insurance

Flexible Spending Account (FSA)

No wage cap

Opportunity for advancement

Paid Time Off (PTO)

Annual merit increases

401(k) retirement savings plan with up

Polo Shirt provided

Manager on duty 7 days a week

OnShift Engage - Bonus pay structure

Employee referral Bonus - up to $1000

Resident referral bonus - up to $1000

OnShift Wallet - access to funds

Employee referral Bonus - up to $1000

Resident referral bonus - up to $1000

Job summary

Appledorn South is seeking a friendly Receptionist to be the first point of contact for residents, families, visitors, and guests. The role provides exceptional customer service, handles calls, and assists with administrative tasks to keep daily operations smooth.

The position is part-time with shifts 8:30am–5:00pm or 9am–3pm on weekends. Compensation ranges from $16.00 to $18.00 per hour, with benefits outlined in the handbook and opportunities for advancement.

Qualifications

• Must be at least 18 years old.
• Must pass state background screening.
• Read, write, and communicate in English.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office and standard office equipment.
• Ability to multitask and maintain confidentiality.

Responsibilities

• Welcome residents, families, visitors, vendors, and guests in a professional manner.
• Answer, screen, and direct incoming calls; take accurate messages.
• Provide information and materials to prospective residents and families.
• Monitor reception area and assist visitors as needed.
• Assist with admissions packets and clerical duties as assigned.
• Support sales and community events as needed.

Skills

Strong interpersonal skills

Customer service skills

Multitasking

Confidentiality

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Receptionist

Appledorn South

Pay Rate

• $16.00 - $18.00 per hour
• Pay based on experience and credentials

Shifts Available

1st Shift (8:30am - 5:00pm) and Weekend Rotation (9am - 3:00pm)

Part Time Position

Benefits

• Health, dental, and vision insurance available as outlined in the Employee Handbook
• Basic life and Accidental Death & Dismemberment Insurance provided at no cost to the employee
• Flexible Spending Account (FSA)
• No wage cap
• Opportunity for advancement
• Opportunity for picking up extra shifts
• Paid Time Off (PTO) based on hours worked and years of service
• Eligible for a potential 2% pay increase after 90 days based on performance
• Annual merit increases based on performance evaluations
• 401(k) retirement savings plan with company match (up to 50% of employee contribution, up to 6%)
• Perfect attendance bonus
• Paid orientation and training
• Polo Shirt provided
• Manager on duty 7 days a week
• Fun staff calendar and employee engagement activities
• OnShift Engage - Bonus pay structure
• Low-cost meal plan--$2 per meal
• OnShift Wallet - access to funds prior to pay day
• Working Advantage - employee discount program
• Employee referral Bonus - up to $1000 per referral
• Resident referral bonus - up to $1000 per referral
• Additional benefits as outlined in the Employee Handbook

Position Purpose

The Receptionist serves as the first point of contact for residents, families, visitors, and prospective residents. This position creates a welcoming environment while providing exceptional customer service, administrative support, and communication to ensure the smooth daily operation of the community.

Qualifications

• Minimum of 18 years of age
• Must be able to pass the state mandated criminal background screening
• Must be able to read, write, and carry out directions in English
• Strong interpersonal and customer service skills
• Proficiency with Microsoft Office, email, and standard office equipment
• Ability to multitask, prioritize, and maintain confidentiality

Essential Functions

• Customer Service & Communication
  • Welcome residents, families, visitors, vendors, and guests in a professional and friendly manner.
  • Answer, screen, and direct incoming telephone calls.
  • Take accurate messages and communicate information promptly to appropriate team members.
  • Respond to general inquiries regarding the community.
  • Provide informational materials and basic community information to prospective residents and families.
  • Monitor activity in the reception area and assist visitors as needed.
• Administrative Support
  • Sort and distribute incoming mail and deliveries.
  • Assemble and maintain admission packets, orientation materials, brochures, and other printed resources.
  • Prepare name tags, resident door cards, and other administrative materials.
  • Maintain office supply inventory and communicate ordering needs.
  • Assist with data entry and other clerical duties as assigned.
  • Maintain copies of forms and organizational documents.
  • Maintains POLO shirt inventory, distributes shirts as directed, send (fax or scan) payroll deduction forms to ORBIS when shirts are purchased by staff. Orders shirts according to protocol set by Administrator or Community Relations Liaison.
• Sales & Community Support
  • Collect contact information from prospective residents and forward inquiries to the appropriate leadership team.
  • Conduct community tours when designated staff are unavailable.
  • Assist with special events by managing reservations, guest lists, invitations, and event materials.
  • Prepare notices, and community communications for posting and distribution.

Physical and Mental Requirements

• Ability to lift up to 20 pounds
• Ability to stand, walk, bend, and assist residents as needed to fulfill job duties

Appledorn South

Our living center is a licensed Home for the Aged in Michigan, dedicated to providing compassionate, personalized care to our residents. Our team is carefully selected and trained to support each individual’s physical and cognitive well-being, with a strong focus on dignity, respect, and meaningful daily living.

We are proudly operated by Heritage Property Management, a fourth-generation, Michigan-based family business. Our team is passionate about creating a supportive environment not only for our residents, but for one another-where relationships matter and the work we do truly makes a difference.