Resident Experience Specialist - Hybrid (Temp)

Ultimate Staffing Services; Costa Mesa (CA); Hybrid; USD 39,000 - 40,000; Full time

Job summary

Ultimate Staffing Services is seeking a Temporary Customer Service Representative in a HYBRID role in Tustin, CA, for up to 4 months. This position emphasizes delivering world-class resident support, handling inquiries about rent, maintenance, and other services.

You will be the primary contact for residents, manage high call volumes, log interactions, and coordinate with internal teams. Start times include 5:00 am or 9:00 am; strong communication and problem-solving are essential.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or call center experience a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as primary point of contact for residents with inquiries, concerns, and requests.
• Handle inbound/outbound calls related to rent, maintenance, and account details.
• Provide information, resolve issues, and escalate as needed.
• Log interactions and transactions in internal systems and coordinate with other departments.

Skills

Customer service

Communication

Problem-solving

Empathy

Call center experience

Education

High school diploma or equivalent

Tools

CRM software

Data entry

Job description

Ultimate Staffing Services is seeking a Temporary Customer Service Representative in a HYBRID role in Tustin, CA, for up to 4 months. This position emphasizes delivering world-class resident support, handling inquiries about rent, maintenance, and other services.

You will be the primary contact for residents, manage high call volumes, log interactions, and coordinate with internal teams. Start times include 5:00 am or 9:00 am; strong communication and problem-solving are essential.