Customer Experience Specialist at Timber Hollow Apartments

Cottonwood Residential; Fairfield (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full health, vision, dental, life, and

Disability benefits

401k and HSA company match

Paid time off 3 weeks

10.5 paid holidays

Quarterly bonus structure

Job summary

Timber Hollow Apartments is seeking a Customer Experience Specialist in Ohio (Fairfield) full-time to ensure a welcoming, helpful environment for residents and prospects. You will greet customers, manage inquiries, coordinate showings, and support events and marketing efforts to deliver the #HomeAtLast experience.

This role emphasizes upbeat communication, problem solving, and collaboration with vendors, residents, and staff, with opportunities for growth into future management positions.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-service oriented with a friendly, proactive approach.
• Ability to handle inquiries via phone, email, and text effectively.

Responsibilities

• Greet residents and prospects, providing a warm, professional presence.
• Respond promptly to inquiries via phone, email, and text.
• Ensure apartments are ready for showings each day and coordinate tours.
• Know pricing and availability of all units and answer questions.

Skills

communication

customer-service

problem-solving

teamwork

Job description

Customer Experience Specialist at Timber Hollow Apartments

Ohio - Fairfield

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Timber Hollow Apartments.

In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.
• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1 st year!
• 10.5 paid holidays!

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!