Resident Experience Coordinator

Onni Group of Companies; Seattle (WA); On-site; USD 33,000 - 36,000; Full time

Job summary

The Resident Services Coordinator at Onni Group of Companies in Seattle acts as the face of our property management team, ensuring residents receive excellent service and a high-quality living experience in compliance with applicable laws. You will support the Assistant Property Manager with renewals, rent collection, and resident communications.

This role emphasizes proactive problem solving, strong communication, and coordination of move-ins/move-outs, vendor interactions, and community events

Qualifications

• High School Diploma or equivalent is required.
• Strong interpersonal and written communication abilities.
• Proactive and customer-service oriented with attention to detail.

Responsibilities

• Supports the Assistant Property Manager with renewals, rent collection, service requests, and administrative duties.
• Foster resident retention through day-to-day in-person, phone, and email interactions to encourage positive reviews.
• Take ownership of resident concerns and escalate to management when needed.
• Schedule move-in and move-out inspections and keep calendars and software up to date.
• Assist with onboarding of new residents and coordinate leasing activities as needed.

Skills

Interpersonal skills

Excellent communication

Written communication

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

The Resident Services Coordinator at Onni Group of Companies in Seattle acts as the face of our property management team, ensuring residents receive excellent service and a high-quality living experience in compliance with applicable laws. You will support the Assistant Property Manager with renewals, rent collection, and resident communications.

This role emphasizes proactive problem solving, strong communication, and coordination of move-ins/move-outs, vendor interactions, and community events