Resident Experience Specialist

Essex-Property-Trust; San Francisco (CA); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401k employer match

Wellness programs

12 paid holidays

15 PTO days

Housing discount 20%

Job summary

Essex Property Trust in San Francisco is seeking a Resident Relations Representative to serve as the primary contact for residents, handle inquiries and service requests, and support on-site management in delivering a high-quality living environment.

You will assist with move-ins/outs, track work orders, maintain records, ensure compliance with policies, and contribute to resident retention through proactive service.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in customer service or office support is valued.
• Ability to read, write, speak, and understand English.

Responsibilities

• Serve as the primary resident contact, handling inquiries, service requests, and community interactions.
• Assist residents with work orders, track progress, and ensure timely completion.
• Facilitate smooth move-in and move-out processes, including paperwork and resident support.
• Support resident retention through high-touch service and proactive issue resolution.
• Address conflicts related to lease terms and policies, escalating when needed.
• Maintain accurate records of resident interactions in property management systems.
• Assist with front office tasks, including calls, scheduling, and leasing support.
• Ensure compliance with policies and applicable laws (Fair Housing, L/T, OSHA, EEOC).

Skills

Customer service

Communication

Interpersonal skills

Time management

Team collaboration

Problem solving

Independent work

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Property management software

Job description

Essex Property Trust in San Francisco is seeking a Resident Relations Representative to serve as the primary contact for residents, handle inquiries and service requests, and support on-site management in delivering a high-quality living environment.

You will assist with move-ins/outs, track work orders, maintain records, ensure compliance with policies, and contribute to resident retention through proactive service.