Resident Experience Specialist

Cottonwood Residential; Millcreek (UT); On-site; USD 36,000 - 60,000; Full time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist at Fox Point in Old Farm Apartments to greet prospects, residents, and vendors and deliver outstanding service in a fast-paced environment.

You will manage front office operations, support leasing, coordinate with maintenance, and help create a welcoming community. The role emphasizes relationship-building, organization, and a proactive approach to resident satisfaction and retention.

Qualifications

• High school diploma or GED required.
• 1+ years of in-person, customer-facing experience.
• Experience in hospitality, retail, or service environments is a plus.
• Familiarity with property management systems preferred.
• Strong communication and organizational skills.
• Flexibility to work extended hours.
• Ability to walk the property and interact with residents.

Responsibilities

• Serve as the first point of contact for prospects, residents, and vendors.
• Greet visitors and maintain a welcoming office environment.
• Deliver exceptional customer service and resolve issues promptly.
• Answer calls and document information in property management systems.
• Assist residents with requests (packages, keys, work orders).
• Coordinate with maintenance to ensure timely service requests.
• Support leasing by answering questions and processing applications.

Skills

Customer facing

Strong communication

Organization skills

Multi-tasking

Relationship building

Education

High school diploma or GED

Tools

Entrata

Job description

Cottonwood Residential is seeking a Customer Experience Specialist at Fox Point in Old Farm Apartments to greet prospects, residents, and vendors and deliver outstanding service in a fast-paced environment.

You will manage front office operations, support leasing, coordinate with maintenance, and help create a welcoming community. The role emphasizes relationship-building, organization, and a proactive approach to resident satisfaction and retention.