Customer Experience Specialist at Fox Point in Old Farm Apartments

Cottonwood Residential; Millcreek (UT); Sur place; USD 36 000 - 60 000; Plein temps

Résumé du poste

Cottonwood Residential is seeking a Customer Experience Specialist at Fox Point in Old Farm Apartments to greet prospects, residents, and vendors and deliver outstanding service in a fast-paced environment.

You will manage front office operations, support leasing, coordinate with maintenance, and help create a welcoming community. The role emphasizes relationship-building, organization, and a proactive approach to resident satisfaction and retention.

Qualifications

• High school diploma or GED required.
• 1+ years of in-person, customer-facing experience.
• Experience in hospitality, retail, or service environments is a plus.
• Familiarity with property management systems preferred.
• Strong communication and organizational skills.
• Flexibility to work extended hours.
• Ability to walk the property and interact with residents.

Responsabilités

• Serve as the first point of contact for prospects, residents, and vendors.
• Greet visitors and maintain a welcoming office environment.
• Deliver exceptional customer service and resolve issues promptly.
• Answer calls and document information in property management systems.
• Assist residents with requests (packages, keys, work orders).
• Coordinate with maintenance to ensure timely service requests.
• Support leasing by answering questions and processing applications.

Connaissances

Customer facing

Strong communication

Organization skills

Multi-tasking

Relationship building

Formation

High school diploma or GED

Outils

Entrata

Description du poste

Customer Experience Specialist at Fox Point in Old Farm Apartments

About Cottonwood Residential

Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.

About the Role

The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions.

Key Responsibilities

Customer Experience & Front Office Operations

• Serve as the first point of contact for all customers, including prospects, residents, and vendors
• Create a welcoming office environment by greeting every visitor with professionalism and positivity
• Deliver exceptional customer service by identifying needs and providing timely, effective solutions
• Answer and manage all incoming calls, documenting detailed and accurate information in property management systems
• Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries
• Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently

Leasing Support & Sales

• Maintain up-to-date knowledge of apartment availability, pricing, and community features
• Support leasing efforts by answering prospect questions and assisting with the application and documentation process
• Conduct follow-up communication with prospective residents to support conversion and occupancy goals
• Prepare apartment homes for move-ins and assist with move-in and move-out processes

Community Presentation & Operations

• Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards
• Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times
• Assist with signage, directional materials, and overall tour experience setup
• Maintain knowledge of the local area to better assist prospects and residents

Marketing & Resident Engagement

• Support community marketing efforts, including social media posting and outreach initiatives
• Assist in planning and executing resident events and engagement activities
• Contribute to building a strong community atmosphere that enhances resident satisfaction and retention

What You Bring

• High school diploma or GED required
• 1+ years of in-person, customer facing experience required
• 1+ years of other customer service, administrative, sales, or hospitality experience required
• Multifamily property management experience is a plus
• Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences
• Customer-first mindset with a passion for delivering exceptional service
• Strong organizational skills and attention to detail
• Ability to multitask and perform in a fast-paced, customer‑facing environment
• Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata)
• Flexibility to work extended hours, including arriving prior to office opening as needed
• Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed

Physical Requirements

• Required to talk and hear
• Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
• R equired to sit; climb or balance; and stoop, kneel, crouch or crawl
• Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Why Cottonwood Residential?

We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.

Cottonwood Residential is an equal opportunity employer.

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!