Resident Experience Specialist

Cottonwood Res; Millcreek (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist at Fox Point in Old Farm Apartments to welcome prospects, residents, and vendors and ensure exceptional service. You’ll manage front-office operations, answer calls, assist with move-ins, and coordinate with maintenance to resolve requests.

You will maintain knowledge of apartment availability, assist with applications, and help plan resident events, marketing support, and daily community operations to deliver a seamless,

Qualifications

• High school diploma or GED required.
• 1+ years of in-person, customer-facing experience.
• 1+ years of other customer service, administrative, sales, or hospitality experience.

Responsibilities

• Serve as the first point of contact for customers, including prospects, residents, and vendors.
• Create a welcoming office environment with professionalism and positivity.
• Deliver exceptional customer service by identifying needs and providing timely solutions.
• Answer and manage all incoming calls, documenting information in property management systems.
• Assist residents with requests such as package retrieval, key distribution, and work order entry.
• Coordinate with maintenance teams to ensure timely service requests.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Entrata familiarity

Flexibility

Education

High school diploma or GED

Tools

Entrata

Job description

Cottonwood Residential is seeking a Customer Experience Specialist at Fox Point in Old Farm Apartments to welcome prospects, residents, and vendors and ensure exceptional service. You’ll manage front-office operations, answer calls, assist with move-ins, and coordinate with maintenance to resolve requests.

You will maintain knowledge of apartment availability, assist with applications, and help plan resident events, marketing support, and daily community operations to deliver a seamless,