Resident Experience Specialist — Front Office & Leasing

Cottonwood Residential; Albuquerque (NM); On-site; USD 22,000 - 30,000; Full time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist to be the friendly face of our communities in Albuquerque. You’ll greet residents and prospects, handle inquiries, and coordinate with maintenance and leasing teams to deliver a seamless, responsive customer journey.

The role emphasizes relationship-building, multitasking across front-office tasks, and presenting a professional, welcoming environment for visitors and tenants alike.

Qualifications

• High school diploma or GED required.
• 1+ years of in-person, customer facing experience required.
• 1+ years of other customer service, administrative, sales, or hospitality experience required.
• Multifamily property management experience is a plus.

Responsibilities

• Serve as the first point of contact for customers, including prospects, residents, and vendors.
• Create a welcoming office environment by greeting every visitor with professionalism and positivity.
• Deliver exceptional customer service by identifying needs and providing timely, effective solutions.
• Answer and manage all incoming calls, documenting detailed and accurate information in property management systems.
• Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries.
• Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently.
• Maintain knowledge of apartment availability, pricing, and community features.
• Support leasing efforts by answering prospect questions and assisting with the application and documentation process.
• Conduct follow-up communication with prospective residents to support conversion and occupancy goals.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking ability

Organizational skills

Education

High school diploma or GED

Tools

Entrata

Microsoft Office

Job description

Cottonwood Residential is seeking a Customer Experience Specialist to be the friendly face of our communities in Albuquerque. You’ll greet residents and prospects, handle inquiries, and coordinate with maintenance and leasing teams to deliver a seamless, responsive customer journey.

The role emphasizes relationship-building, multitasking across front-office tasks, and presenting a professional, welcoming environment for visitors and tenants alike.