Guest Experience & Leasing Specialist (Multifamily)

Cottonwood Residential; Wauwatosa (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist (Leasing) at Echelon Apartments to deliver an elevated living experience across our communities. You will be the first contact for prospects, residents, and vendors, setting a welcoming tone and guiding interactions from initial inquiry through daily resident touchpoints.

The role emphasizes service excellence, relationship-building, and efficient front-office operations in a fast-paced multifamily environment.

Qualifications

• High school diploma or GED is required.
• 1+ years of in-person, customer-facing experience.
• 1+ years in customer service, admin, sales, or hospitality.
• Multifamily property management experience is a plus.
• Proficiency with Microsoft Office and ability to learn property management systems (e.g., Entrata).

Responsibilities

• Serve as the first point of contact for prospects, residents, and vendors.
• Create a welcoming office environment with professionalism and positivity.
• Deliver exceptional service by identifying needs and providing timely solutions.
• Assist residents with requests and document details in property management systems.
• Support leasing efforts by answering questions and assisting with applications.
• Walk the community to ensure amenities and tours meet Cottonwood standards.

Skills

Customer service

Communication

Relationship building

Multitasking

Problem-solving

Education

High school diploma or GED

Tools

Entrata

Microsoft Office

Job description

Cottonwood Residential is seeking a Customer Experience Specialist (Leasing) at Echelon Apartments to deliver an elevated living experience across our communities. You will be the first contact for prospects, residents, and vendors, setting a welcoming tone and guiding interactions from initial inquiry through daily resident touchpoints.

The role emphasizes service excellence, relationship-building, and efficient front-office operations in a fast-paced multifamily environment.