Resident Experience & Leasing Specialist

Cottonwood Residential; Town of Oconomowoc (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist (Leasing) for Hackney House Apartments in Wisconsin. You will be the first contact for prospects, residents, and vendors, creating a welcoming atmosphere and delivering solutions to ensure a seamless leasing journey.

In this role, you’ll support leasing efforts, manage move-ins and move-outs, and help craft a strong community presence through events and engagement initiatives.

Qualifications

• High school diploma or GED required.
• 1+ years of in-person, customer-facing experience.
• 1+ years of other customer service, administrative, sales, or hospitality experience.
• Multifamily property management experience is a plus.
• Strong interpersonal and communication skills with professional engagement.
• Customer-first mindset with a passion for delivering exceptional service.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced, customer-facing environment.
• Proficiency with Microsoft Office Suite; comfortable learning property management systems (e.g., Entrata).
• Flexibility to work extended hours, including arriving before office opening as needed.
• Ability to walk the property, stand for extended periods, and work indoors/outdoors.

Responsibilities

• Serve as the first point of contact for prospects, residents, and vendors.
• Create a welcoming office environment with professional, positive interactions.
• Deliver exceptional customer service with timely, effective solutions.
• Answer and document all calls in property management systems.
• Assist residents with requests such as packages, keys, work orders, and inquiries.
• Coordinate with maintenance to ensure timely service requests.

Skills

Customer service

Communication

Microsoft Office

Flexibility

Property knowledge

Education

High school diploma or GED

Tools

Entrata

Job description

Cottonwood Residential is seeking a Customer Experience Specialist (Leasing) for Hackney House Apartments in Wisconsin. You will be the first contact for prospects, residents, and vendors, creating a welcoming atmosphere and delivering solutions to ensure a seamless leasing journey.

In this role, you’ll support leasing efforts, manage move-ins and move-outs, and help craft a strong community presence through events and engagement initiatives.