Resident Experience Specialist

Foxen; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Foxen seeks a Customer Service Representative in Columbus, Ohio, to be the primary contact for residents, addressing questions and concerns. You will work within a growing team focused on enhancing the multifamily risk compliance industry. Strong communication and problem-solving skills are essential for providing excellent resident experiences.

The position offers opportunities for personal development and plays a vital role in operational efficiency.

Qualifications

• Strong communication skills to convey information clearly.
• Ability to listen actively to customer concerns.
• Experience handling difficult customers with empathy.
• Organizational skills to prioritize and multitask effectively.
• Willingness to learn new systems and adapt to change.

Responsibilities

• Respond to customer inquiries through various channels.
• Resolve issues and follow up to ensure resolution.
• Provide accurate information about company products.
• Manage customer accounts as needed.
• Process incoming mail efficiently.
• Suggest and develop process improvements for operations.

Skills

Strong communication skills

Active listening

Empathy and patience

Excellent organizational and time management skills

Positive attitude

Job description

Foxen seeks a Customer Service Representative in Columbus, Ohio, to be the primary contact for residents, addressing questions and concerns. You will work within a growing team focused on enhancing the multifamily risk compliance industry. Strong communication and problem-solving skills are essential for providing excellent resident experiences.

The position offers opportunities for personal development and plays a vital role in operational efficiency.