Resident Experience Champion (12–8 PT)

Foxen; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Foxen in Columbus, Ohio is seeking a Customer Service Representative to provide support and develop solutions for residents. This role emphasizes strong communication skills and the ability to resolve issues effectively.

Responsibilities include answering inquiries through various mediums, managing accounts, and ensuring customer satisfaction. Ideal candidates possess empathy, organizational skills, and a proactive attitude. The position operates on Pacific Time Zone hours and offers opportunity for professional growth.

Qualifications

• Excellent communication in verbal and written forms.
• Ability to listen and understand customer needs.
• Capability to manage tasks effectively and prioritize.

Responsibilities

• Respond to customer inquiries via various channels.
• Resolve customer complaints and follow up.
• Provide information about products and services.
• Manage and update customer accounts.
• Contribute to process improvements.

Skills

Strong communication skills

Active listening

Empathy and patience

Organizational skills

Positive attitude

Job description

Foxen in Columbus, Ohio is seeking a Customer Service Representative to provide support and develop solutions for residents. This role emphasizes strong communication skills and the ability to resolve issues effectively.

Responsibilities include answering inquiries through various mediums, managing accounts, and ensuring customer satisfaction. Ideal candidates possess empathy, organizational skills, and a proactive attitude. The position operates on Pacific Time Zone hours and offers opportunity for professional growth.