Relationship Manager

Socket.dev; Columbus (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Foxen, a Columbus-based provider of compliance solutions for multifamily property owners, is seeking a Relationship Manager to drive customer growth and retention across an assigned portfolio. You will partner with clients to understand goals and deliver tailored recommendations while coordinating with Foxen’s teams.

The role emphasizes proactive needs assessment, cross-selling opportunities, and strategic business reviews to minimize churn and increase lifetime value.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5-7 years of Account Management or sales experience preferred.
• Demonstrated problem solving skills for negotiation and collaboration.
• Proven ability to increase revenue through cross-selling.
• Positive attitude with a willingness to quickly learn and adapt to new systems.
• Proven success in delivering on customer SLAs, building high performing teams, and creating client relationships.

Responsibilities

• Serve as the primary point of contact for assigned customers, maintaining regular communication, and fostering strong, trust-based relationships.
• Deeply understand the full range of Foxen’s offerings and effectively communicate the value of additional products or services.
• Leverage consultative sales techniques to position relevant solutions that meet client needs.
• Identify and execute opportunities for account growth through new product adoption, contract expansion, or deeper integration of existing services.
• Develop account plans and retention strategies to minimize churn and maximize client lifetime value.
• Conduct Strategic Business Reviews with key stakeholders.
• Resolve customer inquiries and prevent future concerns from arising by working cross-functionally with the Foxen team.
• Manage customer input and feedback for all escalations with detailed direction and timelines.
• As necessary, visit customers, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.

Skills

Account management

Sales experience

Problem solving

Negotiation

Cross-selling

Client relationships

Education

Bachelor’s degree or equivalent experience

Job description

Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we providewe provide a platform of compliance solutions for multifamily property owners,operatorsand residents.

We’ve built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow.

That kind of momentum requires something specific from the people who work here:high standards, a builder’smindsetand ambition without ego.

Foxen isn’t for everyone. But for the people it’s for, it’s a supportive place to grow.

Job Overview

As a Relationship Manager, you will drive customer growth and retention by building deep, strategic partnerships with your assigned portfolio of customers. You will focus on understanding each customer’s goals, ensuring they realize maximum value from Foxen’s solutions, and identifying opportunities for expansion across our product suite. In this role, you will proactively anticipate client needs, deliver tailored recommendations that support their business objectives, and act as the trusted point of contact for escalated inquiries. Serving as the key liaison between customers and Foxen’s internal teams, you will play a vital role in strengthening relationships, reducing churn, and driving sustainable account growth.

WhatYou’llDo

• Serve as the primary point of contact for assigned customers, maintaining regular communication, and fostering strong, trust-based relationships.
• Deeply understand the full range of Foxen’s offerings and effectively communicate the value of additional products or services.
• Leverage consultative sales techniques to position relevant solutions that meet client needs.
• Identify and execute opportunities for account growth through new product adoption, contract expansion, or deeper integration of existing services.
• Develop account plans and retention strategies to minimize churn and maximize client lifetime value.
• Conduct Strategic Business Reviews with key stakeholders.
• Resolve customer inquiries and prevent future concerns from arising by working cross-functionally with the Foxen team.
• Manage customer input and feedback for all escalations with detailed direction and timelines.
• As necessary, visit customers, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.

WhatGreat Looks Like

• Bachelor’s degree or equivalent experience is required.
• 5-7 years of Account Management or sales experience preferred.
• Demonstrated problem solving skills for negotiation and collaboration.
• Proven ability to increase revenue through cross-selling.
• Positive attitude with a willingness to quickly learn and adapt to new systems.
• Proven success in delivering on customer SLAs, building high performing teams, and creating client relationships.