Leasing Specialist: Elevate Resident Experience & Occupancy

North American Properties, Inc.; Cincinnati (OH); On-site; USD 26,000 - 32,000; Full time

Job summary

North American Properties is seeking a Leasing Consultant to fulfill all leasing and customer service needs of our properties in the Greater Cincinnati area. This full‑time position requires engaging residents and prospects, marketing and leasing activities, and adherence to Fair Housing laws.

You will tour apartments, maintain occupancy, generate leads, handle leases, and report daily leasing activity while using various tools and maintaining excellent resident relations.

Qualifications

• Strong work ethic.
• Outstanding customer service and communication skills.
• Advanced interpersonal skills.
• Self-confidence and poise.
• Ability to manage difficult conversations.
• Positive can-do attitude and outgoing personality.
• Initiative-taker skills and self-starter mentality.
• Exceptional organizational and multi-tasking skills.
• Strong drive to succeed.
• Punctuality.
• Dependability.
• Solution-oriented thinking and detail-oriented skills.
• Collaborator mindset.
• Creative thinking.

Responsibilities

• Serving as a primary contact for residents and prospective residents.
• Performing all marketing and leasing activities.
• Learning and adhering to Fair Housing laws.
• Applying the property’s Lease Agreement and Rent and Policy Schedule to all transactions.
• Implementing sales and customer service strategies outlined in the NAP Way training.
• Touring apartments and community amenities with prospective residents.
• Maintaining targeted occupancy.
• Generating sales leads via internet listings, social media, and community outreach.
• Building and maintaining resident relations.
• Coordinating resident activities.
• Accurate and timely reporting of all daily leasing activity.
• Managing and following up with all resident and lead information through a variety of technological tools including databases, Microsoft Excel, and Microsoft Word.
• Preparing and presenting all lease contracts and related documents.
• Properly opening, closing, and keeping the leasing office stocked to be prepared for visitors.
• Inspecting leased apartments prior to move-in and reporting potential issues to manager and/or maintenance team.
• Inspecting models, amenities, and tour path daily to identify, correct, and/or report issues.
• Gaining expert area knowledge to include property, floor plans, availability, competitors, surrounding community, and local businesses/attractions.
• Demonstrating company values at all times.
• Completing additional duties or task assigned by manager.

Skills

Customer service

Communication

Interpersonal skills

Self-confidence

Conflict handling

Organization

Multi-tasking

Punctuality

Dependability

Detail-oriented

Collaboration

Creative thinking

Initiative

Education

High school diploma or equivalent

Bachelor’s degree preferred

Driver's license

Job description

North American Properties is seeking a Leasing Consultant to fulfill all leasing and customer service needs of our properties in the Greater Cincinnati area. This full‑time position requires engaging residents and prospects, marketing and leasing activities, and adherence to Fair Housing laws.

You will tour apartments, maintain occupancy, generate leads, handle leases, and report daily leasing activity while using various tools and maintaining excellent resident relations.