Resident Experience & Retention Lead

00205 AMLI Management Company; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hourly pay + year-end bonus

Medical, Dental, & Vision Coverage

401(k) with Company Match

Rent Discount

Paid Time Off & Holidays

Tuition Reimbursement

Job summary

AMLI Residential is hiring a Community Experience Manager for multiple Miami-area properties. You will lead resident experience initiatives, support renewals, and coordinate with Community Managers to ensure exceptional service and community engagement.

The role requires bilingual English-Spanish skills, 2+ years in leasing or property management, and strong leadership with a knack for sales, customer service, and social media engagement. Saturday availability is required.

Qualifications

• High school diploma or GED required; associate/bachelor's preferred.
• Minimum 2 years leasing or property management experience preferred.
• Bilingual English-Spanish required.
• Strong leadership, sales, marketing, and customer service skills.
• Proficient with Microsoft Office and Outlook; familiarity with AMLI PM system.
• Experience with social media platforms (Facebook, Twitter, Pinterest) preferred.
• Ability to make decisions under risk/uncertainty; independent work ethic.
• Available to work Saturdays as needed.

Responsibilities

• Lead resident experience initiatives to support renewal goals.
• Assist in designing and implementing a resident retention program.
• Analyze monthly renewals and prepare renewal reports.
• Review notices to vacate with Leasing Manager to help save leases.
• Create a smooth move-in experience for new residents.
• Respond to resident requests/complaints in coordination with managers.
• Assist with resident events and community outreach.
• Manage the resident portal to build engagement.
• Support implementation of resident-facing technology.
• Conduct on-site inspections and report issues.
• Monitor ratings and reviews and follow up on feedback.

Skills

Bilingual English-Spanish

Leasing or property management

Leadership

Sales

Marketing

Customer service

Social media

Decision making under risk

Independent work

Saturday availability

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Outlook

Job description

AMLI Residential is hiring a Community Experience Manager for multiple Miami-area properties. You will lead resident experience initiatives, support renewals, and coordinate with Community Managers to ensure exceptional service and community engagement.

The role requires bilingual English-Spanish skills, 2+ years in leasing or property management, and strong leadership with a knack for sales, customer service, and social media engagement. Saturday availability is required.