Resident Experience & Renewal Specialist

Gates Hudson; Fairfax (VA); Sur place; USD 33 000 - 34 000; Plein temps

Résumé du poste

Gates Hudson in Virginia seeks a Community Experience Specialist to enhance resident satisfaction by delivering personalized service and streamlining interactions through building support services and digital platforms. The role manages communications, coordinates renewals, and supports reputation management to ensure a smooth resident experience.

The position requires coordinating with the property management team, maintaining records, and supporting policy adherence while ensuring weekend

Qualifications

• Minimum of 1 year of property management experience.
• Experience with renewals and lease processes is preferred.
• Excellent written and verbal communication in a professional setting.
• Strong customer service orientation with a proactive attitude.
• Proficient in Yardi and Microsoft Office.

Responsabilités

• Maintain a positive customer service attitude and promote goodwill among residents, prospects, coworkers, and contractors.
• Respond to resident concerns and requests promptly to ensure satisfaction.
• Conduct routine resident “check-in” communications in alignment with company standards.
• Support service request follow-ups and conduct callbacks as needed.
• Maintain accurate narratives and communication records for reporting and ownership updates.
• Address incoming correspondence and complete necessary documentation in accordance with best practices.

Connaissances

Property management experience

Customer service orientation

Written and verbal communication

Independence and collaboration

Outils

Yardi

Microsoft Office

Description du poste

Gates Hudson in Virginia seeks a Community Experience Specialist to enhance resident satisfaction by delivering personalized service and streamlining interactions through building support services and digital platforms. The role manages communications, coordinates renewals, and supports reputation management to ensure a smooth resident experience.

The position requires coordinating with the property management team, maintaining records, and supporting policy adherence while ensuring weekend