Resident Resource & Relations Specialist

Gates Hudson; Landover Hills (MD); On-site; USD 33,000 - 36,000; Full time

Job summary

Gates Hudson is seeking a Resident Relations Coordinator to support residents through our resident resource program. This role serves as a key contact for residents, community partners, and internal teams by providing information, coordination, and administrative support related to community assistance programs and resident services.

You will address resident concerns, coordinate referrals to social services, maintain records, and assist in preparing materials while working with property teams.

Qualifications

• High school diploma or equivalent.
• 1–2 years experience in property management, community outreach, or related administrative role.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.
• Working knowledge of Fair Housing regulations.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Valid driver’s license.

Responsibilities

• Address resident concerns and assess resident needs.
• Provide information and referrals to community assistance, clinical, and social service programs.
• Assist in developing and tracking individualized support plans.
• Provide case management support for ongoing resident issues.
• Handle incoming calls from residents, owners, vendors, and community advocates.
• Participate in resident meetings and group sessions to share information and gather feedback.
• Maintain clear, professional, and empathetic communication.
• Maintain accurate records of resident interactions, program usage, and documentation.
• Manage data entry and documentation using Word, Excel, Outlook, databases, and property management systems.
• Prepare meeting materials, agendas, and notes.
• Maintain current program documents, processes, and procedures.
• Assist with resident surveys, compile results, and help recommend enhancements.
• Support continuous improvement of resident resource programs.
• Handle sensitive information with discretion and confidentiality.
• Perform general office and administrative duties as needed.
• Work flexible hours, including evenings or weekends, as required.

Skills

Customer service

Communication

Organization

Time management

Fair Housing regulations

Microsoft Outlook

Microsoft Word

Microsoft Excel

Valid driver’s license

Education

High school diploma or equivalent

Tools

Property management software

Job description

Gates Hudson is seeking a Resident Relations Coordinator to support residents through our resident resource program. This role serves as a key contact for residents, community partners, and internal teams by providing information, coordination, and administrative support related to community assistance programs and resident services.

You will address resident concerns, coordinate referrals to social services, maintain records, and assist in preparing materials while working with property teams.