Resident Experience & Community Growth Manager

GRE Management LLC; Avondale (AZ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Employer-Paid Medical & Dental for EMP

11 Paid Holidays + 3 Floating Holidays

Two Weeks Paid Vacation upon Hire

401(k) Plan

16 Hours Paid Volunteer Time

Career Growth & Education

Job summary

GRE Management LLC is seeking a Resident Experience Manager to drive resident satisfaction, renewals, and revenue across communities. You will be the primary contact for residents before and during residency, delivering superior service and effective communication.

Key duties include coordinating move-in readiness, coordinating with maintenance, managing lease documentation, and overseeing renewal processes while fostering a strong sense of community and alignment with GRE-M policies.

Qualifications

• Knowledge of state landlord-tenant law is a must.
• Ability to manage administrative and maintenance team and scheduling.
• Desire to learn and take initiative.
• Ability to operate confidentiality when dealing with sensitive information and situations.
• Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner.
• Communicate with other team members, residents, visitors, and the public in a professional and pleasant manner

Responsibilities

• Oversees move-in orientation with new residents and ensures documentation.
• Coordinates make-ready work with maintenance before move-in.
• Manages unit availability and communicates dates to leadership.
• Inspects apartments for move-in readiness and coordinates follow-ups.
• Provides exceptional customer experience and timely documentation follow-up.
• Ensures lease files have complete documentation per internal processes.
• Monitors resident satisfaction via NPS surveys.
• Manages online reputation and escalated complaints with marketing.
• Supports lease renewals and prepares renewal letters.
• Assists Leasing Professional with tours and showings.
• Fosters community engagement and resident connections.
• Assists with move-out process including inspections and photography.
• Performs pre-move-out inspections and coordinates turn needs.
• Handles eviction-related tasks for non-payment.
• Distributes notices while maintaining confidentiality.
• Supports Corporate Processing with legal notices distribution.
• Builds strong internal/external relationships and promotes BE ONE TEAM.
• Performs additional duties and special projects as assigned.

Skills

Customer service

Communication

Leadership

Time management

Confidentiality

Education

High School diploma or equivalent

CAM certification – preferred

Real Estate license (if required by state regulations)

Tools

Yardi

Microsoft Excel

Microsoft Outlook

Microsoft Word

Windows Operating System

Job description

GRE Management LLC is seeking a Resident Experience Manager to drive resident satisfaction, renewals, and revenue across communities. You will be the primary contact for residents before and during residency, delivering superior service and effective communication.

Key duties include coordinating move-in readiness, coordinating with maintenance, managing lease documentation, and overseeing renewal processes while fostering a strong sense of community and alignment with GRE-M policies.