Resident Experience & Property Operations Manager

Roundhouse; Lakeside (MT); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Employee housing discount

Job summary

Roundhouse in Lakeside, MT seeks a Community Manager to oversee daily operations across maintenance, leasing, and resident relations, driving occupancy and revenue while building a high-performing team.

Ideal candidates have 3–5 years in property management or a Roundhouse development program, plus a real estate license (or ability to obtain within 120 days). Strong leadership and communication are essential.

Qualifications

• Three to five years in Community Manager or Assistant Community Manager role (or completion of Roundhouse development program).
• Real estate license or ability to obtain within 120 days, if required by state.
• Proven supervisory and problem-solving skills.
• Proficiency in Microsoft Office including Word, Excel, PowerPoint, Teams, Outlook.
• Working knowledge of property management laws and regulations.
• Genuine customer-service mindset and passion for the work.
• Strong desire to lead in role and community.
• Excellent communication and interpersonal skills.

Responsibilities

• Run daily operations across maintenance, leasing, and resident relations.
• Build and execute leasing, marketing, and retention strategies to drive occupancy and revenue.
• Partner with Regional Manager to set property goals and plans to reach them.
• Own the numbers: rent collection, delinquency, budgets, and financial obligations.
• Manage vendor relationships, negotiate contracts, and maintain high service standards.
• Lead and develop maintenance team on turns, work orders, inspections, and capital projects.
• Walk property regularly to maintain maintenance, curb appeal, and safety.
• Resolve resident concerns quickly, fairly, and professionally.
• Keep accurate records across leases, resident files, financials, and deposits.
• Prepare monthly and annual performance reports including financials and occupancy metrics.
• Plan resident events and community engagement to make residents feel at home.
• Ensure compliance with Fair Housing, safety regulations, and company policy.

Skills

Leadership

Customer service mindset

Communication

Property management knowledge

Microsoft Office

Problem solving

Supervisory experience

Education

Real estate license or ability to obtain within 120 days

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook)

Job description

Roundhouse in Lakeside, MT seeks a Community Manager to oversee daily operations across maintenance, leasing, and resident relations, driving occupancy and revenue while building a high-performing team.

Ideal candidates have 3–5 years in property management or a Roundhouse development program, plus a real estate license (or ability to obtain within 120 days). Strong leadership and communication are essential.