Resident Experience & Property Operations Lead

Apartment Management Consultants; Tucson (AZ); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Vacation & Sick Time

Health & Wellness Programs

401K with match

9 Paid Holidays

Referral incentives

Bonus opportunities

Rent discount program

Training & development

Comprehensive insurance

Job summary

Apartment Management Consultants in Tucson, AZ is seeking an Assistant Community Manager to support the Community Manager with financial and operational oversight of the property. The role focuses on customer service, rent collection, lease administration, and coordinating maintenance and marketing efforts to maximize occupancy.

Excellent communication, organization, and professionalism in a fast-paced environment are required.

Qualifications

• Customer service experience
• 6 months experience in the property management industry
• Strong written and verbal communication skills
• The ability to remain professional and courteous in a fast-paced working environment
• Organization skills with strong attention to detail

Responsibilities

• Oversee file management and run assigned reports
• Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests
• Collect all monies due and oversee audit evictions, potential skips, and move-outs by walking units to evaluate occupancy
• Communicate with outside legal counsel during the eviction process
• Finalize move in/out and renewals files and enter data into property management software
• Oversee resident renter’s insurance procedure
• Collect deposits and process future residents’ applications
• Ensure the model/target apartments are ready for show and maintain a clean workspace
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required information, screening process, policies, and procedures
• Maintain contact with all apartment locator services and local businesses to provide informational material
• Shop surrounding or competing properties and conduct outreach marketing
• Develop and maintain on-going resident retention programs
• Report unusual or extraordinary circumstances regarding the property or residents
• Maintain a professional appearance and conduct at all times

Skills

Customer service

Communication skills

Organizational skills

Tools

Property management software

Job description

Apartment Management Consultants in Tucson, AZ is seeking an Assistant Community Manager to support the Community Manager with financial and operational oversight of the property. The role focuses on customer service, rent collection, lease administration, and coordinating maintenance and marketing efforts to maximize occupancy.

Excellent communication, organization, and professionalism in a fast-paced environment are required.