Resident Experience & Operations Lead

Apartment-Management-Consultants; Phoenix (AZ); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Vacation & Sick Time

Health benefits

401K with employer match

Paid holidays

Bonus and commission opportunities

Rent discount program

Professional development

Job summary

Apartment Management Consultants (AMC) is seeking an Assistant Manager to support the Community Manager in overseeing financial and operational facets of the community in the Phoenix area. Responsibilities include reporting, resident relations, evictions coordination, lease processing, and upkeep of property standards.

Requirements include 6 months PM industry experience, strong written and verbal communication, professionalism in a fast-paced setting, and excellent organizational skills.

Qualifications

• 6 months experience in the property management industry.
• Strong communication skills both written and verbal.
• The ability to remain professional and courteous in a fast-paced working environment.
• Organization skills with strong attention to detail.

Responsibilities

• Oversee file management and run assigned reports.
• Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests.
• Collect all monies due and oversee audit evictions, potential skips, and move-outs by walking units to evaluate occupancy.
• Communicate with outside legal counsel during the eviction process.
• Finalize move in/out and renewals files and enter data into property management software.
• Oversee resident renter’s insurance procedure.
• Collect deposits and process future residents’ applications.
• Ensure the model/target apartments are ready for show and maintain a clean workspace.
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required application information, screening process, policies, and procedures.
• Maintain contact with all apartment locator services and local businesses to provide informational material.
• “Shop” surrounding or competing properties and conduct outreach marketing
• Develop and maintain on-going resident retention programs
• Report unusual or extraordinary circumstances regarding the property or residents
• Maintain a professional appearance and conduct at all times

Skills

Communication skills

Customer service

Organization

Job description

Apartment Management Consultants (AMC) is seeking an Assistant Manager to support the Community Manager in overseeing financial and operational facets of the community in the Phoenix area. Responsibilities include reporting, resident relations, evictions coordination, lease processing, and upkeep of property standards.

Requirements include 6 months PM industry experience, strong written and verbal communication, professionalism in a fast-paced setting, and excellent organizational skills.