Resident Experience & Property Operations Lead

CYM Living; Bridgeton (MO); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Paid time off and holidays

Professional development and ongoing培训

Job summary

CYM Living is seeking a dedicated Property Manager to oversee the operational success of our residential properties. You will lead and develop a team, focus on resident and customer satisfaction, and demonstrate strong leadership in a challenging environment.

You will own a geographic area, conduct showings, coordinate leases, handle maintenance, collect rents, and ensure properties stay in excellent condition.

Qualifications

• Proven experience in property management or related field preferred (shortlisting/re- leasing, rents).
• Strong knowledge of real estate administrative processes and relevant laws.
• Excellent negotiation skills to upsell property features.
• Exceptional customer service with focus on tenant satisfaction.
• Proficient in property maintenance coordination and vendor management.
• Strong phone etiquette and communication for tenant interactions.
• Working knowledge of Microsoft Excel and Word; able to use mobile communication tools.
• Willingness to work flexible schedule to show units.
• Access to reliable automobile is REQUIRED for travel between properties.
• Exceptional leadership and team development abilities.

Responsibilities

• Own a geographic area of buildings within a specific area.
• Conduct property showings and assist in leasing, including negotiating terms.
• Follow up on maintenance/repair requests and keep properties in excellent condition.
• Address resident complaints and ensure ongoing resident satisfaction.
• Collect monthly rents and administer collection procedures when needed.
• Perform regular property drive/walk through at various times.
• Develop relationships with tenants to foster community engagement.
• Navigate and use Appfolio software environment effectively.
• Assist with projects and additional duties as requested.

Skills

Property management

Tenant satisfaction

Negotiation

Customer service

Team leadership

Communication

Excel/Word basics

Efficient scheduling

Reliable transportation

Leadership development

Tools

Appfolio

Job description

CYM Living is seeking a dedicated Property Manager to oversee the operational success of our residential properties. You will lead and develop a team, focus on resident and customer satisfaction, and demonstrate strong leadership in a challenging environment.

You will own a geographic area, conduct showings, coordinate leases, handle maintenance, collect rents, and ensure properties stay in excellent condition.