Property Manager — Growth & Resident Experience Leader

Progress Residential PM Holdings, LLC; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid time off and holidays

Learning and development opportunities

Job summary

Progress Residential is seeking a Property Manager to lead operations for an assigned market, directing a team of staff across move‑in, collections, and resident services. You will optimize customer experience, manage rent processes, and collaborate with central teams to deliver superior service and market performance.

The role requires a strong background in property management, supervisory experience, and knowledge of lease compliance and software like Yardi Voyager.

Qualifications

• Bachelor’s Degree in Business or 5+ years of progressive property management work experience in either the single family or multi-family rental industry.
• 3+ years of supervisory experience.
• Real Estate license required (within 90 days of hire).
• Real Estate license and Property Manager Permit required in the state of Nevada.
• Must have a valid Driver’s License.
• Ability to build and maintain positive relationships internally and externally.
• Possesses strong organizational skills and is detail oriented.
• Ability to thrive in a dynamic, fast-changing, growth environment.
• Fosters teamwork and mutual respect throughout the company.
• Interacts productively in person and through technology with co-workers, team members.
• Excellent oral and written communication skills.
• Computer literacy, ability to navigate MS Office suite.
• Previous use of Yardi Voyager and Salesforce a plus.

Responsibilities

• Oversee and manage development of Property Management staff across move in, cash collection, customer relations, renter’s insurance, early terminations, HOA Violations, transfers, utilities, and general property management.
• Lead property management team in maintaining a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in person.
• Establish environment that promotes teamwork and cohesion with Leasing, Pricing, Retention, Operations, Service, and Construction teams to drive P&L performance.
• Manage daily operations and oversees market in absence of the Regional Operations Director.
• Exercise sound judgement and autonomy in resolving customer concerns within company guidelines.
• Ensure customer cases and escalations are responded to in a timely manner and team documents resident follow‑up to ensure transparency across departments.
• Drive optimal results on Google, social media, and resident surveys/feedback and ensure market is focused on enhancing the resident experience.
• Be knowledgeable of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations.

Skills

Customer service

Leadership

Communication

Time management

Team collaboration

Problem solving

Education

Bachelor’s Degree in Business

5+ years of progressive property management experience

Tools

Yardi Voyager

Salesforce

MS Office

Job description

Progress Residential is seeking a Property Manager to lead operations for an assigned market, directing a team of staff across move‑in, collections, and resident services. You will optimize customer experience, manage rent processes, and collaborate with central teams to deliver superior service and market performance.

The role requires a strong background in property management, supervisory experience, and knowledge of lease compliance and software like Yardi Voyager.