Resident Experience & Operations Lead

Cloudten Residential; Kent (WA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health Benefits

Leasing and Renewal bonus

Paid vacation, sick leave, and major/h

Job summary

CloudTen Residential seeks a detail‑oriented Community Assistant Manager to support daily property operations in Kent, WA. You will handle rent processing, leasing support, maintenance coordination, and resident relations under the Community Manager.

You’ll collaborate with on-site teams, ensure compliance with Fair Housing and local regulations, and contribute to resident satisfaction through timely administrative and financial tasks. This role offers growth within our multifamily portfolio.

Qualifications

• Minimum of two years of property management, leasing, or related experience.
• Proficiency in Microsoft Office Suite and property management software.
• Valid Driver's License
• Strong understanding of State landlord-tenant laws, Fair Housing standards, and local regulations.
• Strong communication, organizational, and leadership skills.
• Ability to problem-solve and adapt to changing priorities.
• Commitment to excellent customer service and resident satisfaction.
• Knowledge of basic accounting principles and operational best practices.

Responsibilities

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates the property management software and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system. Work closely with the Community Manager to learn property management operations, including administrative and financial duties.
• Assist in developing a cohesive on-site team that reflects the organization’s professionalism and quality.
• Conduct regular inspections of common areas, apartment units, and grounds to ensure cleanliness, safety, and compliance with building and health codes.
• Assist with move-in and move-out administration, including thorough apartment inspections.
• Understand and support financial and operational reporting requirements.
• Collect rent payments and ensure timely deposits for all income, adhering to State laws regarding rent collection and notices.
• Serve non-payment notices and follow up on delinquent accounts, coordinating eviction proceedings if necessary, under the guidance of the Community Manager.
• Maintain compliance with company accounting standards, including weekly and monthly reports.
• Leasing and Marketing: Promote available units by responding to inquiries, conducting tours, and showcasing property amenities.
• Assist in completing and maintaining accurate leasing documents in compliance with Fair Housing laws.
• Monitor competitive properties and market conditions to recommend pricing adjustments and marketing strategies.
• Support resident retention programs, including lease renewals and community engagement activities.
• Leadership: Provide support and guidance to the on-site team, addressing operational challenges effectively.
• Assume management responsibilities in the absence of the Community Manager.
• Ensure compliance with Fair Housing and other applicable regulations.
• Customer Service: Address resident service requests and concerns promptly and professionally, maintaining strong relationships.
• Ensure maintenance requests are completed within 24–48 hours, notifying residents of any delays.
• Assist with preparing security deposit dispositions promptly after move-out, ensuring compliance with State security deposit laws.

Skills

Property management

Microsoft Office

Communication

Leadership

Tools

Property management software

Job description

CloudTen Residential seeks a detail‑oriented Community Assistant Manager to support daily property operations in Kent, WA. You will handle rent processing, leasing support, maintenance coordination, and resident relations under the Community Manager.

You’ll collaborate with on-site teams, ensure compliance with Fair Housing and local regulations, and contribute to resident satisfaction through timely administrative and financial tasks. This role offers growth within our multifamily portfolio.