Resident Experience & Operations Coordinator

Foremost Construction NY; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA

Commuter benefits

Short-term disability

401(k)

Job summary

Realty Operations Group is seeking a Resident Services Coordinator to join the Property Operations Team. This role focuses on delivering outstanding resident service, managing communications, and supporting financial reporting and budgeting processes.

Ideal candidates will have a Bachelor's degree and strong MS Office skills, with the ability to learn Yardi and maintain confidentiality in a fast-paced environment. Competitive salary and extensive benefits are offered.

Qualifications

• Bachelor’s Degree is required.
• Strong MS Office skills (Word, Excel, Outlook).
• Ability to learn Yardi software.
• Excellent verbal and written communication; strong customer service orientation.

Responsibilities

• Deliver best-in-class customer service through quick and effective response to residents inquiries and repair requests, escalating more serious resident concerns promptly.
• Manage resident communications, including emails, phone calls and notices.
• Gather and review resident feedback to improve services and enhance resident satisfaction.
• Ensure accurate and up-to-date information is available on all platforms.
• Support the property management team with budget tracking and expense management.
• Coordinate purchase of business critical supplies, services and equipment.
• Assist in preparation and analysis of weekly and monthly financial reports for Senior Management.
• Learn the Property Management profession through participation on a team which consists of Operations, Leasing, Legal, Compliance, Construction, and Commercial Property Management Professionals.
• Perform other related duties as assigned.

Skills

Communication

Multitasking

Customer service

Confidentiality

Education

Bachelor's degree

Tools

Yardi

MS Office

Job description

Realty Operations Group is seeking a Resident Services Coordinator to join the Property Operations Team. This role focuses on delivering outstanding resident service, managing communications, and supporting financial reporting and budgeting processes.

Ideal candidates will have a Bachelor's degree and strong MS Office skills, with the ability to learn Yardi and maintain confidentiality in a fast-paced environment. Competitive salary and extensive benefits are offered.