Resident Experience & Facilities Coordinator

Trinity Management, LLC; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Trinity Management, LLC is seeking a highly organized Facilities Operations Coordinator to be the first point of contact for residents, visitors, and vendors, while providing administrative support for daily community operations.

The ideal candidate is detail-oriented, thrives in a fast-paced environment, and possesses excellent communication and organizational skills. Proficiency in MS Office and familiarity with Yardi are a plus.

Qualifications

• Previous administrative, customer service, receptionist, or property management experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and general computer systems.

Responsibilities

• Greet residents, visitors, vendors, and guests professionally.
• Answer and direct incoming phone calls.
• Receive, sort, and distribute mail.
• Maintain organized office and resident files.
• Prepare letters, memos, purchase orders, and move-in packets.
• Log office traffic, calls, and visitors.
• Process resident deposits and applications.
• Receive, enter, and process maintenance work orders.
• Coordinate emergency communication with appropriate personnel.
• Assist residents with questions and escalate issues as needed.
• Support leasing and marketing efforts, including tours and applications.
• Assist with advertising logs and accounts payable processing.
• Utilize Yardi property management software (training provided).
• Perform additional administrative and operational duties as assigned.

Skills

Administrative experience

Customer service

Communication skills

Organizational skills

Multitasking

MS Office

Tools

Yardi

Microsoft Office

Job description

Trinity Management, LLC is seeking a highly organized Facilities Operations Coordinator to be the first point of contact for residents, visitors, and vendors, while providing administrative support for daily community operations.

The ideal candidate is detail-oriented, thrives in a fast-paced environment, and possesses excellent communication and organizational skills. Proficiency in MS Office and familiarity with Yardi are a plus.