Resident Experience & Operations Coordinator

CAPREIT; Nashville (TN); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Competitive Bonus Program

Leasing Commissions

Mental Health Day

Summer Fun Fridays

Paid Vacation Time, Including Your 1st

Paid Sick Time & Holidays

Career Growth & Development Opportunit

Employee-Centered Culture

Job summary

CAPREIT is seeking an Assistant Community Manager to support operations at Mountain Brook Townhomes in Nashville, TN. The role focuses on delivering exceptional resident experiences, leasing apartments, handling documents, and assisting with daily office and community operations.

You will collaborate with the Community Manager to meet financial and occupancy goals, manage resident accounts, and coordinate maintenance and events while upholding CAPREIT’s service standards and policies.

Qualifications

• 3 to 5 years of multifamily housing or property management experience.
• Valid driver's license required.
• Experience with rent collections and resident accounts.
• Experience with property management software such as RealPage, OneSite, Yardi, or the ability to quickly learn new systems.

Responsibilities

• Show and lease apartment homes
• Prepare and process leasing documents
• Assist with move-in and move-out inspections
• Promote positive resident relations
• Communicate community events and policies to current and prospective residents
• Deliver exceptional customer service that enhances the resident experience
• Help meet and exceed budget expectations
• Assist in controlling operating expenses
• Support occupancy and rental rate goals
• Collect rent and ensure timely follow-up on delinquent accounts
• Conduct unlawful detainer procedures when necessary
• Assist with bookkeeping and company reporting
• Help maintain property compliance and operational standards
• Assist with daily office operations
• Respond to resident concerns and resolve issues promptly
• Maintain resident files and property records
• Ensure company policies and procedures are followed
• Help maintain a professional and welcoming office environment
• Process and follow up on maintenance requests
• Communicate resident maintenance concerns
• Assist in coordinating apartment turns and move-ins
• Ensure the community remains well-maintained and secure
• Support efforts to maintain curb appeal and resident satisfaction
• Support leadership and decision-making when needed
• Assist with team oversight and operational continuity
• Ensure daily operations continue smoothly and efficiently

Skills

Customer service

Organization

Financial mindset

Multitasking

Communication

Team player

Resident relations

Tools

RealPage

OneSite

Yardi

Job description

CAPREIT is seeking an Assistant Community Manager to support operations at Mountain Brook Townhomes in Nashville, TN. The role focuses on delivering exceptional resident experiences, leasing apartments, handling documents, and assisting with daily office and community operations.

You will collaborate with the Community Manager to meet financial and occupancy goals, manage resident accounts, and coordinate maintenance and events while upholding CAPREIT’s service standards and policies.