Assistant Community Manager

CAPREIT; Nashville (TN); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Competitive Bonus Program

Leasing Commissions

Mental Health Day

Summer Fun Fridays

Paid Vacation Time, Including Your 1st

Paid Sick Time & Holidays

Career Growth & Development Opportunit

Employee-Centered Culture

Job summary

CAPREIT is seeking an Assistant Community Manager to support operations at Mountain Brook Townhomes in Nashville, TN. The role focuses on delivering exceptional resident experiences, leasing apartments, handling documents, and assisting with daily office and community operations.

You will collaborate with the Community Manager to meet financial and occupancy goals, manage resident accounts, and coordinate maintenance and events while upholding CAPREIT’s service standards and policies.

Qualifications

• 3 to 5 years of multifamily housing or property management experience.
• Valid driver's license required.
• Experience with rent collections and resident accounts.
• Experience with property management software such as RealPage, OneSite, Yardi, or the ability to quickly learn new systems.

Responsibilities

• Show and lease apartment homes
• Prepare and process leasing documents
• Assist with move-in and move-out inspections
• Promote positive resident relations
• Communicate community events and policies to current and prospective residents
• Deliver exceptional customer service that enhances the resident experience
• Help meet and exceed budget expectations
• Assist in controlling operating expenses
• Support occupancy and rental rate goals
• Collect rent and ensure timely follow-up on delinquent accounts
• Conduct unlawful detainer procedures when necessary
• Assist with bookkeeping and company reporting
• Help maintain property compliance and operational standards
• Assist with daily office operations
• Respond to resident concerns and resolve issues promptly
• Maintain resident files and property records
• Ensure company policies and procedures are followed
• Help maintain a professional and welcoming office environment
• Process and follow up on maintenance requests
• Communicate resident maintenance concerns
• Assist in coordinating apartment turns and move-ins
• Ensure the community remains well-maintained and secure
• Support efforts to maintain curb appeal and resident satisfaction
• Support leadership and decision-making when needed
• Assist with team oversight and operational continuity
• Ensure daily operations continue smoothly and efficiently

Skills

Customer service

Organization

Financial mindset

Multitasking

Communication

Team player

Resident relations

Tools

RealPage

OneSite

Yardi

Job description

Overview

Support. Lead. Make an Impact.

CAPREIT is looking for a dynamic Assistant Community Manager to support operations at our Mountain Brook Townhomes apartment community.

If you're a motivated professional with a passion for customer service, resident satisfaction, and operational excellence, this is your opportunity to join one of the nation's premier multifamily housing management companies.

At CAPREIT, we don't just manage apartment communities. We create places people are proud to call home. We are seeking a dedicated team member who thrives in a fast-paced environment, takes ownership of responsibilities, and is committed to delivering an exceptional resident experience.

Why CAPREIT?

At CAPREIT, our people are the foundation of our success. We invest in our teams through professional development, advancement opportunities, and a culture built on collaboration, respect, and support.

Our Core Values: FACE-IN

Family Accountability Communication Excellence Integrity

These values guide every decision we make and every relationship we build.

Compensation & Benefits

Hourly Pay

$25 - $25

CAPREIT Benefits Include:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Competitive Bonus Program
• Leasing Commissions
• Mental Health Day
• Summer Fun Fridays
• Paid Vacation Time, Including Your Birthday Off
• Paid Sick Time & Holidays
• Career Growth & Development Opportunities
• Employee-Centered Culture

Community Information:

Property Name: Mountain Brook Townhomes Address: Nashville,Tennessee37211 Number of Units: 248 Openings Available: 1

Responsibilities

What You'll Do

Provide a High Level of Customer Service to Current and Prospective Residents

• Show and lease apartment homes
• Prepare and process leasing documents
• Assist with move-in and move-out inspections
• Promote positive resident relations
• Communicate community events and policies to current and prospective residents
• Deliver exceptional customer service that enhances the resident experience

Assist the Community Manager in Meeting Financial and Operational Goals

• Help meet and exceed budget expectations
• Assist in controlling operating expenses
• Support occupancy and rental rate goals
• Collect rent and ensure timely follow-up on delinquent accounts
• Conduct unlawful detainer procedures when necessary
• Assist with bookkeeping and company reporting
• Help maintain property compliance and operational standards

Support Community Operations

• Assist with daily office operations
• Respond to resident concerns and resolve issues promptly
• Maintain resident files and property records
• Ensure company policies and procedures are followed
• Help maintain a professional and welcoming office environment

Partner with the Service Team

• Process and follow up on maintenance requests
• Communicate resident maintenance concerns
• Assist in coordinating apartment turns and move-ins
• Ensure the community remains well-maintained and secure
• Support efforts to maintain curb appeal and resident satisfaction

Serve as Community Manager in Their Absence

• Support leadership and decision-making when needed
• Assist with team oversight and operational continuity
• Ensure daily operations continue smoothly and efficiently

What We're Looking For

We're searching for a professional who is:

• Customer-focused and service-driven
• Organized and detail-oriented
• Financially minded and results-driven
• Skilled at multitasking in a fast-paced environment
• A strong communicator and team player
• Passionate about creating outstanding resident experiences

Qualifications

Qualified Candidates Will Have:

• 3 to 5 years of multifamily housing or property management experience
• Previous assistant management experience preferred
• A valid Drivers License is required
• Strong customer service and resident relations skills
• Experience with rent collections and resident accounts
• Knowledge of property management operations
• Experience with property management software such as RealPage, OneSite, Yardi, or the ability to quickly learn new systems
• Proficiency with Microsoft Office and other business technologies
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple priorities while maintaining attention to detail

Schedule

Schedule: Monday - Friday

Occasional weekend availability as needed to support community operations and business needs

Build a Career Where You Matter

At CAPREIT, you'll have the opportunity to grow your leadership skills, support a thriving community, and make a meaningful impact every day.

#CAPREITUS

E-Verify Participating Employer

CAPREIT participates in the federal E-Verify program. All offers of employment are contingent upon verification of identity and authorization to work in the United States.