Resident Experience & Move-In Coordinator

Cogir USA; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Base salary plus commissions

Early pay check

Health, dental, vision, and life保险

Paid time off

401K with company match

Free meals at work

Employee Assistance Program

Employee referral program

Job summary

Cogir Senior Living in Charlotte, NC is seeking a Community Relations/Move-In Coordinator to guide new residents through transition, showcase community services, and build relationships with families and referral sources. You will manage leads, tours, deposits, and move-in coordination while maintaining an accurate CRM and collaborating with the Community Relations Director.

The ideal candidate has at least 2 years in retirement housing or related sales, a customer-focused mindset, and

Qualifications

• At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred.
• Proven success in achieving sales goals and quotas.
• A positive team player mentality and passion for serving seniors.
• Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed.
• Experience with Yardi or similar CRM software preferred.
• A valid driver's license.

Responsibilities

• Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census.
• Qualify prospects, convert qualified prospects to tours, and convert tours to deposits utilizing the sales process.
• As directed, handle all inbound telephone, walk-in, and mail inquiries, including completing the inquiry information form, entering inquiry information into the sales and marketing database, and following up with correspondence.
• Give community tours and provide marketing information to prospective residents and families.
• As requested, assist the Community Relations Director in preparing routine and special sales and marketing reports.
• Follow up with all potential residents, referral sources, or interested parties.
• Assist with preparing all required sales reports and sales activity boards.
• Assist with preparing and processing all required information for a successful move-in.
• Aid residents and their family members with the adjustment to the facility during and after move-in.
• Maintain the community's Customer Relationship Management software (CRM) Yardi accurately and timely.
• Establish relationships between residents, department heads, and staff who provide services daily to maintain high resident satisfaction.
• Understand the community's care regulations to ensure proper placement and education to prospects.
• Assist with the setting up and tearing down of special events.

Skills

Sales experience

CRM software

Quota attainment

Flexible schedule

Driver's license

Education

High School Diploma

Bachelor's degree in marketing or related field

Tools

Yardi CRM

MS Office

Job description

Cogir Senior Living in Charlotte, NC is seeking a Community Relations/Move-In Coordinator to guide new residents through transition, showcase community services, and build relationships with families and referral sources. You will manage leads, tours, deposits, and move-in coordination while maintaining an accurate CRM and collaborating with the Community Relations Director.

The ideal candidate has at least 2 years in retirement housing or related sales, a customer-focused mindset, and