Resident Experience Manager: Social Events & Retention

Brookfield Properties; New York (NY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Associate rental discount if you live‑

Job summary

Brookfield Properties in New York is seeking a resident services associate to coordinate front desk operations, respond to resident inquiries, and support leasing activities. You will plan social events, manage the resident experience, and assist with renewals and policy adherence.

The role emphasizes strong customer service, budgeting for events, and collaboration with property teams to ensure compliance and excellent resident satisfaction in a vibrant urban setting.

Qualifications

• 1-2 years of general customer service and resident retention.
• High school diploma / GED required.
• Knowledge of leasing policies and procedures.
• Ability to manage social events within budget.
• Excellent communication and front desk duties.

Responsibilities

• Be first point of contact with residents; handle questions and resolve issues.
• Prepare service requests; coordinate with contractors.
• Assist with move-in/move-out inspections.
• Oversee leasing policies and renewals; ensure compliance.
• Manage social events and resident experience; respond to inquiries.

Skills

Customer service

Resident retention

Communication

Budget management

Education

High school diploma / GED

Tools

Kingsley Survey system

Job description

Brookfield Properties in New York is seeking a resident services associate to coordinate front desk operations, respond to resident inquiries, and support leasing activities. You will plan social events, manage the resident experience, and assist with renewals and policy adherence.

The role emphasizes strong customer service, budgeting for events, and collaboration with property teams to ensure compliance and excellent resident satisfaction in a vibrant urban setting.